招聘Guest Service Agent前台接待_郑州航空港诺富特酒店招聘信息-最佳东方

Primary Responsibilities 主要职责

Deliver Friendly and Efficient Front Desk Service

提供友善高效的前台服务

· Ensure LQA standards are implemented and delivered to every guest.

在对客服务中遵守和执行LQA。

· Implement up-selling and LCAH member enrollment, to maximize room revenue & guest loyalty.

执行前台房间销售升级和雅高乐雅会会员招募计划，以最大化收益和客人忠实度。

· Honesty is a work basis, ensure implement on work with honesty all times.

以诚信为工作基本，在任何时候都需要诚实的执行酒店所有财务制度。

· Detailed hotel product knowledge, up-to-date with VIP arrivals & events within the hotel and the destination.

掌握酒店产品知识，确保贵宾及活动信息的时效性和准确性。

· Ensures a high level of product knowledge of hotel and local area to provide an information service for guest.

掌握酒店产品和当地情况的高度了解，以便为客人提供信息咨询服务。

· Completed the details of conference or group resumes are met.

完成团队接待，检查团队操作的细节需要达到客人要求。

· Ensure and maintain the PSB upload is accurately.

掌握和保证前台外事传输的正确性。

· Maintains information security standards compliance of Front Office at 100%.

确保所有信息安全标准都被百分之百的执行。

· The management reserves the right to change / extend this job description if necessary at any point of time during her / his employment.

如有必要，该部门有权更改或补充该职位描述。

· Carries out any other reasonable duties and responsibilities as assigned.

完成任何其他合理的职责和被指派的职责。

Competencies 技能

· Excellent interpersonal & communication skills

优秀的人际关系和沟通能力

· Service oriented with an eye for details

以服务为导向的敏锐洞察力

· Good presentation, influencing skills

优秀的表达、影响能力

· Adaptable and flexible and able to embrace and respond to change effectively

适应性强，灵活并能有效地接受和应对变化

郑州航空港诺富特酒店是由郑州航空港区航程天地置业有限公司投资修建、由法国雅高集团管理的四星级酒店。酒店距市中心28公里，距新郑机场仅15分钟车程。酒店拥有215间客房和套房，全日制西餐厅、大堂吧、行政酒廊，宴会厅和会议室，另还设有健身中心和恒温泳池。Novotel Zhengzhou Airport is a four-star hotel invested and built by Zhengzhou Airport Zone Hang Cheng Sky-Land Real Estate co., LTD and managed by Accor management group. The hotel is 28 kilometers from city center and only 15 minutes from Xinzheng airport. The hotel has 215 guest rooms and suites, all day dining western restaurant, lobby bar, executive lounge, banquet hall and meeting room, as well as fitness center and constant temperature swimming pool.