Floor Supervisor 楼层主管
4千-4.5千
投递简历
发布于 12-25
Floor Supervisor 楼层主管
4千-4.5千
南昌-西湖区 | 3年以上 | 中专 | 招1人
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职位描述

QUALIFICATION 任职资格:

* Ability to use machines and equipment of rooms

使用客房部机器及设备的能力

* Mandarin-speaking

普通话流利

* Basic spoken and written English skills

基本的英语口语及书写能力

* Basic computer skills

基本电脑操作技巧

* Room floor daily operations with good knowledge

具有良好的客房部楼层日常操作知识 

* Five - star room with floor attendants or 1 year 3 years above working experience

具有五星级客房部3年楼层服务员或1年以上主管工作经验

* To use available knowledge and experience of work on staff training

能够运用所掌握的工作知识及经验对员工进行培训


JOB DESCRIPTION 职位说明:

* To have a complete understanding of and adhere to the hotel's policy relating to fire, hygiene, health and safety.

对酒店的规章制度、卫生、健康安全有明确的了解。

* To supervise Room Attendant and inspect guest rooms and surround service areas. 

管理客房服务员并检查客房及服务区域的卫生,注意从酒店的全局出发并根据要求建立国际化的卫生标准。

* Paying attention to details by keeping the international standard of room cleanliness and product maintenance adhering to standard required by our hotel.

管理客房服务员并检查客房及服务区域的卫生,注意从酒店的全局出发并根据要求建立国际化的卫生标准。

* To check all the guest rooms, VIP in-house, VIP arrival and long staying guests.

检查所有客房,重要客人的房间以及重要客人的到达,以及常住客人的房间卫生。

* To document all daily activities and events such as guest complaints and habits in the logbook.

记录日常所有的活动,例如客人的投诉和喜好等。

* To attend to guest requests and complaints. Takes corrective action.

采用正确的方式处理客人的要求和投诉。

* To check on the standard of "Turn down services".

中班主管检查夜床服务是否符合标准。

* To ensure the cleanliness of guestrooms, and ensure maximum guest satisfaction, adhering to the standard required by our hotel.

确保所有客房按酒店标准清洁,同时保证客人的满意。

* Close cooperation with the front office to ensure that any time the right room ;

与前厅部密切合作确保任何时间内正确的房态

* Ensure that the height of a assigned regional clean

确保所分配的区域的高度清洁  

* Ensure that the staff in accordance with the system implementation

确保员工能够按照制度执行工作

* Maintain the floors of pantry clean and tidy

维持楼层工作间的干净和整洁    

* By summary guest comments summary accurately collect Guest history, look for ongoing development to customer service

通过汇总客人的意见汇总,准确搜集客史,寻找机会不断发展对客服务                              

* Constraint employee discipline

约束员工遵守纪律

* Check the instrument room staff, personal health and image

检查客房部员工的仪表,个人卫生和形象                                                                            

* Adhere to the hotel's high standards of cleanliness and maintenance

坚持酒店的高标准清洁和养护

* Ensure that the area of fixed assets and operations articles good run

确保所辖区域的固定资产及营运物品良好运行



其他要求
国际联号工作经历:优先
语言能力:中国普通话-精通
计算机能力:良好
年龄要求:28-40岁
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公司地址
江西省南昌市西湖区燕舞路6号
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张女士
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人事经理

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  • 酒店业--全服务中档酒店/4星级
    行业
  • 100-499人
    规模
  • 中外合营(合资.合作)
    企业性质
The hotel is located in the south west corner of downtown, on the east bank of the Gan River, adjacent to Xiang Lake in the east and Nanchang Zoo in the west. It enjoys the convenient transportation access, Bayi Square, Qiushui Square, Tengwang Pavilion and other noted tourist attractions are within its 30-minute traffic circle. It is 20-minute drive from Nanchang West Railway Station, and 40-minute from Changbei Airport. The Metro Line 5 to be constructed travels through the site.Our design is all about authenticity, which comes through in the craftsmanship of furniture, the honesty of materials, the display of local influences.In our spaces, form follows function and timeless classics meet modern details. Found objects feel collected over time and show our respect for the heritage of great design.We like to keep it simple and make your stay comfortable. The hotel has 151 warm and comfortable rooms and suites, all equipped with perfect facilities and services. In the spacious office area, the high-speed wireless network keeps you touch with the outside world at any time or 55-inch LCD TV brings you major news from the outside. Standing on the balcony, you can enjoy the beautiful scenery of Xianghu Lake and the urban landscape of OCT comprehensive cultural and tourism site. The cozy Simmons bed is your final destination after a busy day, allowing you to have sweet dreams all night. Our welcoming room and amenities will make your time with us simple and uncomplicated.      酒店位于南昌市中心城区西南角,赣江东岸,东侧毗邻象湖,西侧紧邻南昌市动物园。区域交通便捷,30分钟内可至八一广场、秋水广场、滕王阁等南昌知名旅游景区;距离南昌西站20分钟车程,距离昌北机场40分钟。即将动工的地铁5号线将途径项目点。      在经典中融入现代细节,为寻求平衡的独立旅者献上富有当地特色的饮品和活动,提供轻松舒适的旅行体验。备齐旅途所需,风格经典永恒。      福朋秉承简约舒适的住宿理念。酒店拥有151间温馨舒适的客房与套房,均配备完善的设施与服务,你可以在宽敞的办公区域通过高速无线网络与外界随时保持联络或通过55寸液晶电视收看国内外重大新闻。驻足客房观景阳台极目眺望您可饱览美丽的象湖风光和华侨城欢乐象湖文旅项目景观。独具特色的席梦思舒适之床让您尽享一夜酣眠,置身于此,悦享简约生活。
江西省南昌市西湖区燕舞路6号
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