GSC Supervisor 客户服务中心主管
4千-4.5千
停止招聘
发布于 04-27
GSC Supervisor 客户服务中心主管
4千-4.5千
南昌-西湖区 | 3年以上 | 大专 | 招1人
停止招聘
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职位描述

QUALIFICATION 任职资格:

* College diploma required or above

大专以上学历

* Hotel Management, Hospitility Management or related field

酒店管理、旅游管理等相关专业

* Problem solving, reasoning, motivating, organizational and training abilities.

具有解决问题,推理,号召,组织和培训能力

* Lable to work under pressure, coping with problems, maintain good working condition.

能够承受工作压力,积极应对问题,保持良好的工作状态

* Excellent reading, writing and oral proficiency in the English language.

具有英语听说读写能力


JOB DESCRIPTION 职位说明:

* Develops and implement procedures for proper handling in and out going telephone calls, facsimile transmission, rental equipment, lease telephone lines and other telecommunication services

执行和处理所有进出的电话、传真、相关设备的程序和其他相关服务。

* Investigates complaints regarding the Telecommunication services and the Operators and technicians, takes appropriate actions.

调查所有关于对电话服务,接线员和技术人员的投诉并采取行动。

* Develops working plans to carry out goals, compares actual achievements against goal periodically, take necessary corrective actions

推动工作计划,分享目标,把实际的成绩和目标作比较并作出相应的措施。

* Establishes and maintains effective employee relations

建立维护和员工的良好关系。

* Organizes and conducts regular meeting for all Telecommunication staff to facilitate communication and a smooth operation

为电话接线员组织会议,促进交流,建立一个和谐的运作环境。

* Manages and monitors the operation of all equipment’s, software, hardware and endure all units are working and installed properly

检查和监督所有营运设备和各种软件、硬件设施,保证所有的工作设备正常运作。

* Ensures all telecommunication equipment’s are covered by the correct maintenance contract and the preventive maintenance is performed

确保所有的电话设备有预防性维护和与合约商建立维护计划。

* Maintains up to date list of all telecommunication equipment

保留所有电话设备的最新清单。

* Monitors the performance of PABX/Voice Mail/Call Accounting software and maintain logbook of equipment performance report

监督所有程控交换机,语音留言,计费系统的正常运作,并在交接本上记录所有设备的运作情况。

* Investigates and reports software problem to Vendors, coordinates interface problem solving with the hotel IT Manager

调查和报告所有的异常情况给相应的供应商和酒店的信息技术经理。

* Maintains suitable record to process telephone calls in the billing system, and to maintain record of the room status up to the Brand minimum standards

确保电话费用转入帐户的记录,根据酒店的最低要求保留房间状态的记录。

* Maintains user documentation, PABX system reports, telephone list, and numbering plan leases agreement on rental lines, maintenance contract and local licenses

保留相关的报表、电话程控交换机系统报告、电话清单、维修记录和相关执照。

* Performs PABX data-base programming and regular service change to control class of service on all telephone sets in the hotel.

完成所有数据规划和服务以达到最好的电话服务。

* To attend Telecommunication seminar, product knowledge, presentation, organized by the external bodies

参加由外部群体组织的电子通讯班,了解产品知识、表现形式。


其他要求
国际联号工作经历:优先
语言能力:英语-熟练
计算机能力:熟练
年龄要求:26-35岁
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公司地址
江西省南昌市西湖区燕舞路6号
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职位联系人
张女士
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人事经理

张女士 · 人事经理

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  • 酒店业--全服务中档酒店/4星级
    行业
  • 100-499人
    规模
  • 中外合营(合资.合作)
    企业性质
The hotel is located in the south west corner of downtown, on the east bank of the Gan River, adjacent to Xiang Lake in the east and Nanchang Zoo in the west. It enjoys the convenient transportation access, Bayi Square, Qiushui Square, Tengwang Pavilion and other noted tourist attractions are within its 30-minute traffic circle. It is 20-minute drive from Nanchang West Railway Station, and 40-minute from Changbei Airport. The Metro Line 5 to be constructed travels through the site.Our design is all about authenticity, which comes through in the craftsmanship of furniture, the honesty of materials, the display of local influences.In our spaces, form follows function and timeless classics meet modern details. Found objects feel collected over time and show our respect for the heritage of great design.We like to keep it simple and make your stay comfortable. The hotel has 151 warm and comfortable rooms and suites, all equipped with perfect facilities and services. In the spacious office area, the high-speed wireless network keeps you touch with the outside world at any time or 55-inch LCD TV brings you major news from the outside. Standing on the balcony, you can enjoy the beautiful scenery of Xianghu Lake and the urban landscape of OCT comprehensive cultural and tourism site. The cozy Simmons bed is your final destination after a busy day, allowing you to have sweet dreams all night. Our welcoming room and amenities will make your time with us simple and uncomplicated.      酒店位于南昌市中心城区西南角,赣江东岸,东侧毗邻象湖,西侧紧邻南昌市动物园。区域交通便捷,30分钟内可至八一广场、秋水广场、滕王阁等南昌知名旅游景区;距离南昌西站20分钟车程,距离昌北机场40分钟。即将动工的地铁5号线将途径项目点。      在经典中融入现代细节,为寻求平衡的独立旅者献上富有当地特色的饮品和活动,提供轻松舒适的旅行体验。备齐旅途所需,风格经典永恒。      福朋秉承简约舒适的住宿理念。酒店拥有151间温馨舒适的客房与套房,均配备完善的设施与服务,你可以在宽敞的办公区域通过高速无线网络与外界随时保持联络或通过55寸液晶电视收看国内外重大新闻。驻足客房观景阳台极目眺望您可饱览美丽的象湖风光和华侨城欢乐象湖文旅项目景观。独具特色的席梦思舒适之床让您尽享一夜酣眠,置身于此,悦享简约生活。
江西省南昌市西湖区燕舞路6号
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