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岗位职责:
1.依照餐厅经理的指示对客人提供高质量的服务。带服务员出色完成上级交代任务,确保员工给客人提供优质的服务并达到部门目标。
2.熟悉餐饮知识和餐厅菜单,了解并熟知所有食品准备的标准和程序。
3.确保客人的需求和合理的要求被满足,以职业化的态度和形象展示有效的和合适的对客服务技巧。
4.采取合适的行动解决客人投诉,有承担起上级授予的处理客人特殊要求投诉的能力
5.协助员工培训与发展,给予所管辖的员工以不断的建议和支持。
岗位要求:
1.有相关工作经验者优先。
2.身体健康,五官端正好。
3.沟通协调能力强,有一定的英语基础。
关于武汉汉南绿地铂瑞酒店(About PRIMUS Hotel Wuhan Hannan)领略欧洲风情,执掌悠然时光。绿地国际酒店管理集团旗下奢华品牌酒店:武汉汉南绿地铂瑞酒店坐拥武汉市汉南区绿地城欧洲风情小镇,设有308间豪华客房、行政客房及总统套房,配备匠心独具的餐饮、休闲与会议设施,旨在以卓越的品质,惬意的氛围,得天独厚的地理优势,为您开启欧洲原境生活新体验。Relax amidst true European opulence. PRIMUS is a luxury hotel brand under the renowned Greenland International Hotel Group. Primus Hotel Wuhan Hannan is located in Greenland City European Town in Wuhan's Hannan District. where it features 308 deluxe rooms, executive rooms and presidential suites. What's more, the hotel is uniquely equipped to provide catering, leisure and conference service. Providing brilliant accommodations in a supremely pleasant atmosphere, we welcome you to a new experience of European living. 酒店餐饮服务融汇了中西方特色美味,提供自助、零点及专属服务,为您的用餐与小憩带来多样化选择。瑞臻中餐厅/瑞逸全日餐厅/本源特色餐厅/瑞沁大堂吧/露台酒吧/铂瑞行政酒廊将会令您流连忘返。The hotel offers guests an enticing selection of food and beverage options that encompass both Chinese and Western cuisine. Dining includes buffet, à la carte and exclusive service choices where there is a wide a variety of culinary delights to enjoy. TENDER Chinese Restaurant/YI ALL Day Dining Restaurant / ORIGIN Specialty Restaurant / SERENADE Lounge / Terrace Bar / PRIMUS Club Lounge, all outlet will immerse you in unforgettable tastes. 酒店拥有总面积逾2,000平方米的会议场地,包括1间挑高大宴会厅及6间风格各异的多功能厅,且均配有高科技会议设施和高速网络连接。让您的每一次活动都能超越期望!The hotel has a total area of more than 2000 square meters of meeting and events space, including a grand ballroom and 6 multifunctional halls, all full equipped with high-tech conference facilities and high-speed internet access.