Check the shift record, understand the handover matters of the previous shift, and be responsible for handling.
查看交班记录,了解上一班的移交事项,并负责处理.
Be familiar with the booking information, understand the guest situation, especially remember the name of the VIP and frequent guest, understand all the activities of the hotel.
熟悉预订资料,了解客情,尤其要记住即将来电的贵宾、常客的姓名,了解酒店的所有活动.
Familiar with the policies of the hotel on room sales, promote rooms to guests, and strive for economic benefits.
熟悉酒店有关客房销售的各项政策,向来店宾客推销客房,努力争取的经济效益.
Familiar with the professional business and skills of the general office, and do well in customer service.
熟练总台各项专业业务和技能,搞好对客服务.
Master the in-store information and provide accurate inquiry services.
熟练掌握店内信息,提供准确的问讯服务.
Responsible for checking in the hotel guests.
负责为下榻酒店的宾客办理入住登记手续.
Responsible for the management and issuance of room keys and strictly abide by the verification system.
负责客房钥匙的管理和发放工作并严格遵守验证制度.
Made relevant reports and provided accurate reception information for other departments.
制作有关报表,为其它部门提供准确的接待信息.
Qualifications
任职要求
Cheerful, flexible, practical, with a strong sense of service, marketing and responsibility
性格开朗、头脑灵活、工作踏实,具有较强的服务意识、推销意识和责任感;
Be familiar with the hotel's guest policies, facilities, equipment and service types, as well as the working degree and standard of the front desk.
通晓酒店各项对客政策、设施设备及服务种类以及总台工作程度和规范。
丽江复华丽朗度假酒店丽江复华丽朗度假酒店坐落于丽江市束河古镇旁,距离著名的5A级景区玉龙雪山仅25分钟车程。作为丽江超大规模的度假酒店及会展中心,在这里您将享受丽朗独有的集 “宿、食、乐、行、聚 + MC” 为一体的一价尽享完美假期。酒店拥有455间风情客房和86栋豪华别墅,可容纳3000人规模的丽江雪山国际会展中心、假日厨房全日餐厅、丽乐汇(家庭俱乐部)、尊顶、岚之汤汤泉馆、水SPA、威风探险家俱乐部、欢唱练歌坊、嘉年华秀场以及带领客人探索丽江风情的丽朗村外游和MC魔法师团队,充分满足会议会展和休闲旅游的完美期待。酒店毗邻风情商业街——纳街,通过饮食、器物、文化、酒吧等多角度还原丽江风情;超震撼的户外水秀,流光溢彩再续纳西美丽传说;全球最大的雪山花海乐园,创造惊世浪漫之美52万平米的山景乐园;为您带来更深层次的目的地体验。Libre Resorts Lijiang Libre Resorts Lijiang, is located next to Shuhe Ancient Town, and within 25 minutes driving distance from Jade Dragon Snow Mountain. As Lijiang's largest resort and exhibition destination, here you get to enjoy Libre's way of Staying, dinning, playing, relaxing, socializing, and our ‘one for all’ experience while staying in one of China's most beautiful cities.The resorts hosts 455 deluxe rooms and 86 luxurious villas, with varying characteristics and themes. It also offers Lijiang's largest convention center, the Gallery Kitchen restaurant, Joyland, The Summit, Reminisce Onsen, Agula SPA, Wild Hootz, The Vocal, our internationally staffed Carnival Shows, and unique journeys with Libre Escapes all offer something for everyone. If that weren’t enough Libre Resorts has developed the Magic Crew. These fun, outgoing and knowledgeable people live in the resorts full time and are always available for conversation, games and activities.Libre Resorts Lijiang is uniquely positioned to feature an unprecedented, exclusive and relaxing experience for all.