Responsible for the reception and management of the hotel front office department, familiar with the function of the front office service facilities, in good condition.
负责酒店前厅部的接待和管理工作,熟知前厅服务设施的功能,处于完好状态.
Conduct relevant market plan analysis, make department work plan, complete work report.
进行有关的市场计划分析制定部门工作计划,完成工作报告.
Make the front office service achieve the highest satisfaction and obtain the best customer evaluation.
使前厅服务达到最高满意度,获取最佳的客户评价.
Supervise subordinate department head, delegate work task, clear post responsibility, adjust work deployment at any time.
督导下属部门主管,委派工作任务,明确岗位责任,随时调整工作部署.
Maintain good guest relations and handle guest complaints independently and effectively.
保持良好的客际关系,能独立有效地处理宾客投诉.
Assist hotel and higher level leaders in handling emergencies.
协助酒店与更高一级领导处理突发事件.
Qualifications
任职要求
College degree or above, more than 2 years working experience in the same position.
大专以上学历,有同岗位工作经验2年以上.
Familiar with the operation and management of the hotel front office, with strong sense of responsibility and professionalism.
熟悉酒店前厅的经营管理工作,具有较强的工作责任感和敬业精神.
Supervise the staff service quality standards and operation process standards of all branches of the front office, and implement comprehensive supervision of the work of the front Office.
督导前厅各分部员工服务质量标准、操作流程标准并对前厅部各项工作实施全面监管.
Effectively implement, implement and complete the monthly work plan made by the department.
有效贯彻、落实并完成部门制订的每月工作计划.
Fluent English dialogue, strong coordination and management skills, with certain sales ability.
英语对话流利,有较强的协调管理能力,具有一定的销售能力.
Fully grasp the basic financial knowledge of the front desk cashier, able to deal with the financial problems involved in the daily service.
全面掌握前台收银方面的财务基础知识,能处理日常服务环节中所涉及到的财务方面的问题.
位求职者投递了该职位,你的简历匹配度为
你的综合竞争力排名为第
名
立即沟通
丽江复华丽朗度假酒店丽江复华丽朗度假酒店坐落于丽江市束河古镇旁,距离著名的5A级景区玉龙雪山仅25分钟车程。作为丽江超大规模的度假酒店及会展中心,在这里您将享受丽朗独有的集 “宿、食、乐、行、聚 + MC” 为一体的一价尽享完美假期。酒店拥有455间风情客房和86栋豪华别墅,可容纳3000人规模的丽江雪山国际会展中心、假日厨房全日餐厅、丽乐汇(家庭俱乐部)、尊顶、岚之汤汤泉馆、水SPA、威风探险家俱乐部、欢唱练歌坊、嘉年华秀场以及带领客人探索丽江风情的丽朗村外游和MC魔法师团队,充分满足会议会展和休闲旅游的完美期待。酒店毗邻风情商业街——纳街,通过饮食、器物、文化、酒吧等多角度还原丽江风情;超震撼的户外水秀,流光溢彩再续纳西美丽传说;全球最大的雪山花海乐园,创造惊世浪漫之美52万平米的山景乐园;为您带来更深层次的目的地体验。Libre Resorts Lijiang Libre Resorts Lijiang, is located next to Shuhe Ancient Town, and within 25 minutes driving distance from Jade Dragon Snow Mountain. As Lijiang's largest resort and exhibition destination, here you get to enjoy Libre's way of Staying, dinning, playing, relaxing, socializing, and our ‘one for all’ experience while staying in one of China's most beautiful cities.The resorts hosts 455 deluxe rooms and 86 luxurious villas, with varying characteristics and themes. It also offers Lijiang's largest convention center, the Gallery Kitchen restaurant, Joyland, The Summit, Reminisce Onsen, Agula SPA, Wild Hootz, The Vocal, our internationally staffed Carnival Shows, and unique journeys with Libre Escapes all offer something for everyone. If that weren’t enough Libre Resorts has developed the Magic Crew. These fun, outgoing and knowledgeable people live in the resorts full time and are always available for conversation, games and activities.Libre Resorts Lijiang is uniquely positioned to feature an unprecedented, exclusive and relaxing experience for all.