• 五险一金
• 节日礼物
• 技能培训
• 带薪年假
• 午餐补贴
• 员工生日礼物
• 年度旅游
• 年底双薪
• 岗位晋升
• 年终花红

Major Responsibility主要工作职责
 To ensure the full implementation of guest service and "crisis management" policies and procedures formulated by Ascott Limited, as well as doing necessary supplement and completion according to the actual situation of the property.
确保雅诗阁所制定的前厅部及《危机管理》的政策及程序完全落实并结合本物业的实际情况进行必要的补充及完善。
Cooperate with the Department Manager to deal with and improve the daily management of the Department
配合部门经理处理、完善部门日常管理工作.
Responsible for supervision the daily check-in, check-out, reservation and greeting work done by guest service staff.
负责对前厅部员工处理日常的入住，退房，预定及接待工作进行监督。
 Appropriately arrange normal work and rest schedule for guest service staff.
安排好前厅部员工的正常作息时间。
 Ensure the guest service present a professional image of companies and individuals in their daily work and good customer service.
确保前厅部员工在日常工作及对客服务中体现良好的公司和个人专业形象。
 Maintain the good communication and coordination with all hotel partners.
保持各酒店合作方的良好沟通和协调。
 Properly and timely deal with customer requirements, inquiries and complaints. If necessary, promptly report to their superiors.
妥善和及时处理客户的要求、询问和投诉。如有需要，及时向上级汇报。
 Ensure compliance with Ascott and related policies, procedures and standards.
确保并遵守雅诗阁相关的政策、程序和标准。
 Be a property manager on duty on a regular basis.
定期担任物业值班经理。
 Periodical training to all department staff
定期对前厅部员工进行必要的培训。
 Any other tasks assigned by supervisor.
完成领导交办的其他工作。
Requirements资质需求
 Degree or above, major in hotel management, tourism or graduate in language related disciplines;
本科以上学历，酒店管理、旅游类或者语言类专业毕业；
 More than 3 years work experience in reception department of serviced apartment/star hotels;
具有3年以上服务公寓/星级酒店前厅管理工作经验；
 Good communication skills, good English / Japanese / Korean capabilities;
良好的沟通能力，具备良好的英语/日语/韩语能力；
 Good grooming, familiar with workflow of reception;
良好的仪容仪表，熟悉前厅工作流程；
 Good communication skill, able to work under pressure.
善于沟通，能够承受工作压力。

徐州馨乐庭云龙湖服务公寓(预计2020年底开业)是雅诗阁在徐州的首家物业，标志着雅诗阁在中国又进入了一个新的市场。徐州是全国重要交通枢纽之一，不仅制造业发达，还大力发展新能源及物流商贸产业，GDP增速居江苏省前列，吸引了大批外资企业落户。雅诗阁的进入填补了当地高端服务公寓市场的空白，并将雅诗阁国际化生活方式带给当地住客。徐州馨乐庭云龙湖服务公寓是凯德集团成员雅诗阁有限公司（简称“雅诗阁”）旗下物业之一。拥有超过30年专业经验的雅诗阁，是知名的国际服务公寓及酒店业主和住宿运营商，物业遍布亚太、欧洲、中东、非洲和美国地区的30多个国家180多个城市管理 500 多家物业，旗下品牌包括雅诗阁、馨乐庭、盛捷、Quest、The Crest Collection和 lyf。