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  • JW万豪-我心所属之地

张家港万豪酒店

职位:总机服务员-领班(已停止招聘)
  • 职位性质:全职
  • 工作地区:江苏省苏州市
  • 招聘人数:若干
  • 学  历:大专
  • 工作经验:不限
  • 所 在 地:不限
  • 户 籍 地:不限
  • 提供食宿:提供食宿
  • 年龄要求:不限
  • 计算机能力:不限
  • 语言要求:不限
  • 国际联号工作经历:不限
  • 薪资待遇:3千-4千
  • 职位有效期::2020-09-28至2020-10-28
职位描述

 

  1. 1.Have knowledge of hotel, hotel associates, and hotel services with hours of operations for all departments’ involved and surrounding areas. Has a thorough knowledge of guestrooms including: locations, views, amenities, features, types, etc…

    了解酒店,酒店各部门员工以及酒店各项服务设施及周边地区设施的营业及服务时间。清楚客房的相关信息,例如位置,景色,提供物品,特色及房间类型等。

     

  2. 2. Offer the hotel guests the best possible service through courteous and proper phone answering procedures through proper telephone procedures.

    运用礼貌并适当的电话礼仪接听客人的电话,并对客人提出的合理要求提供最好的服务。


  3.  3.Be an ambassador by promoting the hotel, restaurant, lounge, gift shops, etc.

    作为酒店,餐厅,酒吧及礼品部等开展的促销活动的代表。

     

 4.Ensure all customer complaints are recorded in the Guest Response Program in a timely and directly professional manner.本着及时坦率的专业态度,确保所有客人的投诉都被记录于客户回访项目中。 5. Ensure all guests experiencing a problem receive an immediate response along with satisfactory resolved, any promised compensation is delivered and all guests receive appropriate follow up in a timely and professional manner, Practice empowerment.确保对客人所提出的问题都能给以及时满意的答复,以及时和专业的态度完成对客人的承诺并能后续跟进,付诸于行动。 6. Constantly updates himself/herself with local activities and current events in order to provide guests with information.对本地所举办的各项活动及会议信息保持不断更新,从而向客人提供实时的信息。 7.Handle all wake-up call requests and repeat information to the guest to ensure proper handling of wake up calls in the morning.处理所有叫醒服务要求,并向客人重复相关信息以确保早上能准时叫醒客人。 8.Handle fax and messages per outlined procedures.按照程序处理客人的传真和留言。 9. Take changes on incoming collect calls or any calls not received by the accounting system and post them in Opera.灵活应对来电,并能将未被记录入客人房帐中的电话费用输入相应房间。