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【岗位职责】
1、查看交班记录，了解上一班的移交事项，并负责处理；
2、熟悉预订资料，了解客情，尤其要记住即将来电的贵宾、常客的姓名，了解酒店的所有活动；
3、熟悉酒店有关客房销售的各项政策，向来店宾客推销客房，努力争取最好的经济效益；
4、熟练总台各项专业业务和技能，搞好对客服务；
5、熟练掌握店内信息，提供准确的问讯服务；
6、负责为下榻酒店的宾客办理入住登记手续；
7、负责客房钥匙的管理和发放工作并严格遵守验证制度；
8、制作有关报表，为其它部门提供准确的接待信息。
【岗位要求】
1、高中及以上文化程度，流利的英语口语；
2、性格开朗、头脑灵活、工作踏实，具有较强的服务意识、推销意识和责任感；
3、通晓酒店各项对客政策、设施设备及服务种类以及总台工作程度和规范。
国际联号工作经历：优先语言能力：英语-一般计算机能力：良好年龄要求：18-25岁 
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酒店业--国际高端酒店/5星级
100-499人
国有企业
苏州高新希尔顿酒店坐落在全国生态文化村-树山村。酒店将泰式风情与江南古典气质完美融合，设计高贵、典雅、舒适。酒店坐拥山水自然风光，千亩翠冠梨、云泉茶、杨梅树环绕其间，“树山三宝”声明远扬，生态环境得天独厚。Hilton Suzhou New District is located National Eco-Cultural Village - Shushan. The hotel integrated with Thai style and Jiangnan classical temperament. It is designed in a noble, elegant, and comfortable way. Surrounded by Cuiguan Pear, Yunquan Tea and bayberry trees, the statement of "Three Treasures in Shushan" is far-reaching and richly endowed by nature.苏州高新希尔顿酒店拥有175间客房和别墅，所有房间均带有独立的私人阳台，倚栏眺望，在山水环抱之中修养身心，享受静逸调和的生活方式。540平方米的无柱宴会厅和会议室配备了先进的视听影音设备，满足各类宴会和会议需求。泰式风情全日制餐厅为饕餮食客带来地道泰式美味。独一无二的健康养生中心，包括多个室内、外天然温泉池，特色经典泰式水疗，瑜伽室等养生设施；一应俱全的娱乐设施包括棋牌室、健身房、室外无边泳池、儿童俱乐部等；为宾客带来非凡的休闲养生体验，在这里获得身与心的放松与惬意。There are 175 rooms and villas in Hilton Suzhou New District. All rooms are equipped with independent private balconies, with natural beauty you can enjoy the quiet and harmonious life style. 540㎡ of No-column Banquet Hall and Meeting Rooms are equipped with advanced audio-visual equipment to meet the needs of various banquets and conferences. You can enjoy Thai delicacy in our All Day Dining Restaurant. Unique Health Center, including many indoor and outdoor natural Hot Spring Pools, Classic Thai Spa, Yoga room and other health facilities; all-inclusive entertainment facilities, such as chess&cards room, gym, outdoor infinite swimming pool, children\'s club. You will have a wonderful experience, not only relaxation and comfort.吴中仙坪，唯和呈喜，我们致力于在这个充满活力的历史名城中成为游客的理想之选。We are confident that our GEM Hotel SND Suzhou, Jiangsu will be a great choice for travelers to this exciting, historic city.酒店将精心为每一位同事提供广阔的学习发展空间、极具竞争力的薪酬及福利待遇以及全方位的培训。我们期待才华横溢、充满热情的您加入我们，让我们在所有工作领域中追求卓越、在竞争中出类拔萃！Our hotel will provide each staff a broad space for learning and development, highly competitive salaries, benefits and comprehensive training. We are very glad to welcome you join us with your great talent and enthusiasm. So, let’s pursue excellence, and stand out in the competition!
