Fully embraces and articulates Hyatt People Philosophy guidelines.
完全拥护和了解凯悦以人为本的原则。
Conducting regular departmental meetings ensuring all meetings are well planned, efficient and results oriented.
进行定期的部门会议,确保所有会议计划完善,有效且以结果为导向。
Attends and contributes to all meetings as required.
积极参与所有要求参加的会议。
Is knowledgeable in statutory legislation in employee and industrial relations, understanding and strictly adhering to rules and regulations established in the Collective Labour Agreement, Employee Handbook and the hotels policies concerning Fire, Hygiene, Health and Safety and Emergency situation
了解雇员立法和劳资关系,严格遵循员工手册的规章准则、酒店雇用政策、卫生政策和健康安全政策。
Handles guest and employee enquiries in a courteous and efficient manner, reporting. complaints or problems if no immediate solution can be found, whilst feeding back a prompt follow up.
以礼貌和有效的方式处理客人和员工要求,如果不能及时解决,报告投诉或者问题,同时反馈迅速跟进。
Take an active involvement in the Welfare, Safety, Development and well being of employees providing advice, counselling and truthful, diplomatic feedback.
积极参与员工的福利,安全和发展,提供建设性的,真实的和熟练的反馈。
To comply with local legislation and be conversant and act in accordance with any legal issues relating to your department.
遵照当地法规,熟悉并执行部门相关法律事项。
To ensure rosters are posted and timesheets submitted on time.
确保及时提交排班和考勤。
Maintains positive guest and colleague interactions with good working relationships.
保持积极的客人和同事关系。
Exercise responsible management and behaviour at all times and positively representing the hotel management team and Hyatt International.
总是实施负责的管理和行为,积极地代表酒店管理团队和凯悦国际。
To ensure that all employees are treated fairly and consistently as outlined in their terms and conditions of employment, local legislation, and company/hotel polices and procedures
确保所有员工按照雇用条件,当地法规和酒店规章制度得到公平和始终如一的对待。
To attend training sessions when required.
参加要求的培训。
To report for duty punctually, wearing the correct uniform and name badge at all times
准时报到,穿着正确的制服并佩戴正确的名牌。
Ensure high standards of personal presentation and grooming.
确保高标准的个人仪容仪表。
To provide a friendly, courteous, professional service and ensure guests satisfaction at all times.
始终提供友善,礼貌和专业的服务,并确保顾客满意
Is knowledgeable in statutory legislation in employee and industrial relations, understanding and strictly adhering to rules & regulations established in the Employee Handbook and the hotel’s policies concerning fire, hygiene and health & safety.
了解雇员立法和劳资关系,严格遵循员工手册的规章准则、酒店雇用政策、卫生政策和健康安全政策。
To ensure that all employees attend the training sessions when required.
确保所有员工参加要求的培训。
To ensure that all employees report for duty punctually, wearing the correct uniform and name badges at all time.
确保所有员工准时报到,穿着正确的制服并佩戴正确的名牌。
To ensure that all employees maintain a high standard of personal appearance and hygiene and adhere to the hotel and department’s grooming standard.
确保所有员工保持高标准的个人仪表和卫生,依照酒店和部门仪容仪表的标准。
To ensure that all employees provide a friendly, courteous, professional service and ensure guests satisfaction at all times.
确保所有员工始终如一的提供礼貌而专业的服务。
To actively cross-sell other Food & Beverage outlets.
积极地交叉销售其他餐厅的餐饮。
To assist in carrying out quarterly, Bi-yearly, yearly inventory of operating equipment
协助执行季度,半年,年度运营设备盘点
Respond to requests to undertake any reasonable tasks and secondary duties and to changes as dictated by the hotel, industry & company.
承担合理的工作职责和第二职责,并根据酒店、工业和公司的需要做相应的调整。
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凯悦酒店集团的理念我们怀着喜悦的心情迎接八方来客,本着以人为本、以心换心的态度真诚待客,只为让您的旅程与众不同。我们全心全意关怀踏入酒店大门的每一个人,让他们能够达到自己的最佳状态。凯悦旗下的品牌各有千秋、各具特色,但我们所有的酒店都是以真诚的关怀服务宾客。这让我们在酒店行业独树一帜、尽显优势,朝实现理想迈进一大步——在我们进驻的所有市场上成为顾客的首选品牌。 我们的信念我们关爱每一个人,让他们尽善尽美显真我。关爱源于真诚的同理心和人际关系。我们通过真诚地看待他人并将其作为独特个体来加以了解从而做到关爱他人,正因如此,我们才可以量身定制并提供个性化的体验。我们时时秉持以人为本的宗旨对待员工、客人、业主、运营商、社区成员和股东。“尽善尽美显真我”就是每时每刻都要忠于自我,做最真实的自己——专注心神、充实自我,随时准备直面外界的挑战。 酒店介绍苏州柏悦酒店是由金螳螂企业(集团)有限公司与凯悦酒店集团强强联合打造的顶级奢华国际品牌酒店。酒店坐落于苏州美丽的金鸡湖畔,其设计构想是打造一座湖畔豪宅,它的“主人”则设定为一位游历四方、独具慧眼的庄园主。这座建筑以优美细腻的现代之笔精妙演绎了传统苏式宅邸的形神,将古典建筑的美感、精巧绝伦的工艺、苏州城的雅韵与现代舒适奢华完美相融。由全球首屈一指的酒店设计公司赫希贝德纳联合设计顾问公司(HBA)完成室内设计,由打造了华盛顿特区世界银行总部、纽约现代艺术博物馆(MoMA)扩建项目以及上海环球金融中心的美国KPF建筑事务所(Kohn Pedersen Fox)担纲外部建筑设计。柏悦 - Park Hyatt, 是凯悦旗下极致尊贵的精品型酒店,提供全面个人化服务和与众不同的私人氛围。柏悦针对追求高品位和奢华享受的客户,其设计典雅,装修有格调,给客户体验提供前所未有的现代豪华。在全球的柏悦酒店当中,没有两家柏悦酒店是一样的!每家酒店各自拥有其独特的外表及魅力,每家酒店均以制造难忘的体验为目标。而在苏州,随着柏悦酒店的到来,相信也会给苏城带来独一无二的奢华,苏州柏悦将用含蓄、现代却不失地方特色的风格,呼应这座拥有厚重历史和文化底蕴的城市。 我们热诚地欢迎各界酒店精英加入苏州柏悦酒店,积极向上并充满热忱的凯悦团队在苏州等您。这会是一个全方位、高品质的学习成长平台,让我们迎接您的到来,见证您的成长! 欢迎登录凯悦酒店集团招聘网站http://hyatt.jobs,建立个人帐户以获悉更多职位信息。