• 五险一金
• 节日礼物
• 带薪年假
• 岗位晋升
• 管理规范
• 领导好
• 帅哥多
• 美女多
• 员工生日礼物
• 包吃包住

主要职责
Main Duties
 
 
营运
Operational
 
§  为健身中心的销售做出贡献。
To contribute to the Fitness Center sales.
§  根据顾客意见调查结果，确保所有改进措施贯彻执行。
Responds to the results of the Consumer Audit and ensures that the relevant changes are implemented.
§  确保根据凯悦酒店标准，始终提供礼貌、专业、有效及灵活的服务。
To provide a courteous, professional, efficient and flexible service at all times, following Hyatt Regency Standards of Performance.
§  负责指定工作区域的所有职责和任务。定期回顾重点任务清单，并根据行业趋势、客人期望和运营理念等对其进行修改。
To perform all duties and tasks in the assigned Place of Work to the standard set.  Please note that Master Task Lists are reviewed and changed on a regular bases reflecting change in trends, guest expectations and operating philosophies.
§  灵活并适应在房务部内的部门及其它部门的轮换工作。
To be entirely flexible and adept to rotate within the different sub departments of the Spa or any other Department of the hotel as assigned
§  熟悉酒店设施及各项服务。
To be fully conversant with all services and facilities offered by the hotel.
§  负责建立并负责指定区域的营业和关门程序。
To perform opening and closing procedures established for the Place of Work as assigned.
§  确保工作区域和周围区域始终干净且整洁有序。
To ensure that the Place of Work and surrounding area is kept clean and organized at all times.
§  保持所有区域的整洁。
Must keep all areas clean at all time.
§  保持泳池设备和周围区域设施的良好状态。
Must upkeep all pool equipment in and around the deck.
§  确保泳池设备的恰当使用。
Makes optimum use of the pool equipment.
§  完成其它与职责相关的任务。
Performs any job related duties and functions as directed.
 
 
 
宾客服务
Customer Service
 
§  礼貌而高效的处理客人和员工询问，对不能立即解决的投诉和问题汇报领班，并及时回馈和跟进。
Handle guest enquiries in a courteous and efficient manner and report guest complaints or problems to Team Leader if no immediate solution can be found and assure follow up with guests.
§  明确自身首要任务是为客人提供服务，并以客人的需求和安全为第一要务。
Realize that his/her primary role is to be of service to the guest and that their needs & safety come first
§  确保告知酒店客人关于酒店活动及服务的正确信息和建议。
Must impart correct information & advise the guest on the various services/activities in the hotel.
§  确保所有区域的整洁。
Must keep all areas clean at all time
§  必须完全了解急救和救生的技术。
Must be completely conversant with first aid & life saving techniques.
§  时刻关注客人发出的求救信号。
Must be attentive and alert for any signs from the guest.
 
 
其他
Other Duty
 
§  鼓励在健康及救生团体积极建立联系。
The incumbent is encouraged to actively network within the fitness and lifesaving community
§  理解并严格遵守员工手册中的规章制度，及酒店关于防火、卫生、健康和安全的制度。
To understand and strictly adhere to the Rules & Regulations established in the Associates Handbook and the Hotel’s policy on Fire, Hygiene, Health and Safety
§  准时到岗，始终穿着正确的制服并佩戴名牌。
To report for duty punctually wearing the correct uniform and name-tag at all times.
§  确保高标准的个人形象和仪容仪表。
To maintain a high standard of personal appearance and hygiene at all times.
§  与本部门及其他部门同事保持良好的工作关系。
To maintain a good rapport and working relationship with staff in the Place of Work and all other departments.
§  参加部门会议、酒店相关培训和其它活动，并作出贡献。
To attend and contribute to all associate meetings Departmental and Hotel training's scheduled and other related activities.
§  完成其它合理分配的任务和副理或主管指定的第二职责。
To undertake any reasonable tasks and secondary duties as assigned by the Assistant Manager and Team Leader.
§  根据酒店、行业和公司的指引，回应需求、改变，执行任何合理的任务及额外职责。
Responds to requests to undertake any reasonable tasks and secondary duties and to changes as dictated by the Hotel, industry and company.
 

凯悦酒店集团的理念我们怀着喜悦的心情迎接八方来客，本着以人为本、以心换心的态度真诚待客，只为让您的旅程与众不同。我们全心全意关怀踏入酒店大门的每一个人，让他们能够达到自己的最佳状态。凯悦旗下的品牌各有千秋、各具特色，但我们所有的酒店都是以真诚的关怀服务宾客。这让我们在酒店行业独树一帜、尽显优势，朝实现理想迈进一大步——在我们进驻的所有市场上成为顾客的首选品牌。 我们的信念我们关爱每一个人，让他们尽善尽美显真我。关爱源于真诚的同理心和人际关系。我们通过真诚地看待他人并将其作为独特个体来加以了解从而做到关爱他人，正因如此，我们才可以量身定制并提供个性化的体验。我们时时秉持以人为本的宗旨对待员工、客人、业主、运营商、社区成员和股东。“尽善尽美显真我”就是每时每刻都要忠于自我，做最真实的自己——专注心神、充实自我，随时准备直面外界的挑战。 酒店介绍苏州柏悦酒店是由苏州金螳螂建筑装饰股份有限公司与凯悦酒店集团强强联合打造的顶级奢华国际品牌酒店。酒店坐落于苏州美丽的金鸡湖畔，其设计构想是打造一座湖畔豪宅，它的“主人”则设定为一位游历四方、独具慧眼的庄园主。这座建筑以优美细腻的现代之笔精妙演绎了传统苏式宅邸的形神，将古典建筑的美感、精巧绝伦的工艺、苏州城的雅韵与现代舒适奢华完美相融。由全球首屈一指的酒店设计公司赫希贝德纳联合设计顾问公司（HBA）完成室内设计，由打造了华盛顿特区世界银行总部、纽约现代艺术博物馆（MoMA）扩建项目以及上海环球金融中心的美国KPF建筑事务所（Kohn Pedersen Fox）担纲外部建筑设计。柏悦 - Park Hyatt, 是凯悦旗下极致尊贵的精品型酒店，提供全面个人化服务和与众不同的私人氛围。柏悦针对追求高品位和奢华享受的客户，其设计典雅，装修有格调，给客户体验提供前所未有的现代豪华。在全球的柏悦酒店当中，没有两家柏悦酒店是一样的!每家酒店各自拥有其独特的外表及魅力，每家酒店均以制造难忘的体验为目标。而在苏州，随着柏悦酒店的到来，相信也会给苏城带来独一无二的奢华，苏州柏悦将用含蓄、现代却不失地方特色的风格，呼应这座拥有厚重历史和文化底蕴的城市。 我们热诚地欢迎各界酒店精英加入苏州柏悦酒店，积极向上并充满热忱的凯悦团队在苏州等您。这会是一个全方位、高品质的学习成长平台，让我们迎接您的到来，见证您的成长！ 欢迎登录凯悦酒店集团招聘网站http://hyatt.jobs，建立个人帐户以获悉更多职位信息。