• 五险一金
• 节日礼物
• 带薪年假
• 岗位晋升
• 管理规范
• 领导好
• 帅哥多
• 美女多
• 员工生日礼物
• 包吃包住

主要职责
Main Duties
 
 
运营
Operational
 
§  确保拜访客人的专业性，运用凯悦的顾问式销售原则和销售锦囊理念。
Ensures professional Sales Calls using Hyatt’s Consultative Selling principles and SMART Selling philosophies.
§  根据既定目标来计划拜访客人。
Carefully plans Sales Calls into defined objectives.
§  保持对酒店的设施设备、特征和服务的具体了解。
Maintains a detailed knowledge of hotel facilities, features and services.
§  对竞争对手进行密集的调查，对其酒店产品知识有这透彻的了解。
Conducts extensive competitor researches and maintains excellent product knowledge of the Hotel.
§  系统有效的在指定的范围内拜访客户，进行帐户分类，把所得的发现和机会整合成报表并上交给销售经理/销售部副总监.
Systematically and efficiently calls on allocated Accounts within assigned sector and reports findings and opportunities to the Sales Manager / Associate Director of Sales.
§  跟进销售咨询，并确定潜在生意的意向。
Follows up sales leads to identify prospects.
§  通过直接的销售电话接触或书信沟通，维持酒店高度的公众知名度。
Ensures a high level of exposure for hotel through direct sales solicitation of telephone contact and written communications.
§  专业地进行日常电话销售，寻求并确定新的商机。
Professionally conducts routine telemarketing activities to identify new accounts.
§  必要时，宴请或带领客人参观酒店。
Entertains and conducts hotel inspections to clients whenever required.
§  建立和维护已有客户群，并不断发展新的商机。
Establishes and maintains strong relationship with the established clientele and constantly explores new business opportunities.
§  完成月度和年度的个人目标，以及房间收入的部门目标。
Achieves the monthly and annual personal target and the segment target room night production and room revenue.
§  与相关的运营部门保持良好的协调和合作关系，确保满足客人的要求和期望。
Liaises and works closely with the related operation departments ensuring guests requests and expectation are being met.
§  准备并确保所有的宴会预订及时传达给相关部门。
Prepares and ensures all Events Orders are distributed to concerned departments on a timely manner.
§  在销售部经理不在时，协助跟进所有相关工作。
Assists the Sales Managers to follow up on all matters in the absence of the Sales Manager.
 
 
行政
Administration
 
§  确保一个有效且准确的手动和电子文件归档系统。
Ensures that an efficient and accurate filing system, both manually as well as electronically is maintained at all times.
§  维护所有完整和附属的酒店销售协议书、合同和报价书的归档。
Maintains complete and supported records of all Sales Agreements, Contracts and Quotations for the Hotel.
§  建立有效的档案跟踪系统，确保所有预订完全地被跟踪处理。
Establishes an efficient Trace File to ensure that all business booked is properly tracked.
§  按时向销售部经理上交销售报表。
Submits Sales report to Sales Manager in a timely manner.
§  为销售协理提供每月生意报告所需的确切相关信息
Provides accurate reporting of business booked to the Sales Coordinator for monthly consolidation.
 
 
总则
General
 
§  确保部门的服务一贯按照部门营运手册的标准，高效、一致和礼貌的完成。
Ensures services provided by the department are always available and are always carried out to define Standard with the utmost efficiency, consistency and courtesy as detailed in the Department Operations Manual.
§  按要求出席所有会议并作出贡献。
Attends and contributes to all Meetings as required.
§  确保所有员工始终提供礼貌和专业的服务。
Ensures all associates provide courteous and professional service at all times.
§  礼貌而高效的处理客人和员工询问，对不能立即解决的投诉和问题进行汇报，并及时回馈和跟进。
Handles guest and associate enquiries in a courteous and efficient manger, reporting complaints or problems if no immediate solution can be found, whilst feeding back a prompt follow up.
§  了解关于员工及行业关系的法律、法规，理解并严格遵守员工手册中的规章制度，及酒店关于防火、卫生、健康和安全的制度。
Is knowledgeable in statutory legislation in associate and industrial relations, understanding and strictly adhering to Rules & Regulations established in the Associate Handbook and the Hotel’s policies concerning fire, hygiene and health & safety.
§  积极参与员工福利、安全、发展及健康的活动，并给予建议、咨询和真实、恰当的反馈。
Is actively involved in the welfare, safety, development and well-being of associates providing advice, counselling and truthful, diplomatic feedback.
§  确保高标准的个人形象和仪容仪表。
Ensures high standards of personal presentation & grooming.
§  与客人和同事保持基于良好工作关系的接触。
Maintains positive guest and colleague interactions with good working relationships.
§  始终展现负责的管理和行为，并以积极的形象代表酒店管理团队和凯悦酒店集团。
Exercises responsible management and behaviour at all times and positively representing the Hotel Management Team and Hyatt Hotels Corporation.
§  通过“灵活处理工作”（适当情况下）和简化工作流程，来回顾和不断探索所有员工的生产力水平改善。
Reviews and constantly seeks productivity level improvements through the process of “taking work out of the system” (when appropriate) and through streamlining of work process.
§  根据酒店、行业和公司的指引，回应需求、改变，执行任何合理的任务及额外职责。
Responds to requests to undertake any reasonable tasks and secondary duties and to changes as dictated by the Hotel, industry and company.
 

凯悦酒店集团的理念我们怀着喜悦的心情迎接八方来客，本着以人为本、以心换心的态度真诚待客，只为让您的旅程与众不同。我们全心全意关怀踏入酒店大门的每一个人，让他们能够达到自己的最佳状态。凯悦旗下的品牌各有千秋、各具特色，但我们所有的酒店都是以真诚的关怀服务宾客。这让我们在酒店行业独树一帜、尽显优势，朝实现理想迈进一大步——在我们进驻的所有市场上成为顾客的首选品牌。 我们的信念我们关爱每一个人，让他们尽善尽美显真我。关爱源于真诚的同理心和人际关系。我们通过真诚地看待他人并将其作为独特个体来加以了解从而做到关爱他人，正因如此，我们才可以量身定制并提供个性化的体验。我们时时秉持以人为本的宗旨对待员工、客人、业主、运营商、社区成员和股东。“尽善尽美显真我”就是每时每刻都要忠于自我，做最真实的自己——专注心神、充实自我，随时准备直面外界的挑战。 酒店介绍苏州柏悦酒店是由苏州金螳螂建筑装饰股份有限公司与凯悦酒店集团强强联合打造的顶级奢华国际品牌酒店。酒店坐落于苏州美丽的金鸡湖畔，其设计构想是打造一座湖畔豪宅，它的“主人”则设定为一位游历四方、独具慧眼的庄园主。这座建筑以优美细腻的现代之笔精妙演绎了传统苏式宅邸的形神，将古典建筑的美感、精巧绝伦的工艺、苏州城的雅韵与现代舒适奢华完美相融。由全球首屈一指的酒店设计公司赫希贝德纳联合设计顾问公司（HBA）完成室内设计，由打造了华盛顿特区世界银行总部、纽约现代艺术博物馆（MoMA）扩建项目以及上海环球金融中心的美国KPF建筑事务所（Kohn Pedersen Fox）担纲外部建筑设计。柏悦 - Park Hyatt, 是凯悦旗下极致尊贵的精品型酒店，提供全面个人化服务和与众不同的私人氛围。柏悦针对追求高品位和奢华享受的客户，其设计典雅，装修有格调，给客户体验提供前所未有的现代豪华。在全球的柏悦酒店当中，没有两家柏悦酒店是一样的!每家酒店各自拥有其独特的外表及魅力，每家酒店均以制造难忘的体验为目标。而在苏州，随着柏悦酒店的到来，相信也会给苏城带来独一无二的奢华，苏州柏悦将用含蓄、现代却不失地方特色的风格，呼应这座拥有厚重历史和文化底蕴的城市。 我们热诚地欢迎各界酒店精英加入苏州柏悦酒店，积极向上并充满热忱的凯悦团队在苏州等您。这会是一个全方位、高品质的学习成长平台，让我们迎接您的到来，见证您的成长！ 欢迎登录凯悦酒店集团招聘网站http://hyatt.jobs，建立个人帐户以获悉更多职位信息。