发送附件简历

选择word简历,快速申请职位

苏州柏悦酒店

    职位:司机 Driver

  • 职位性质:全职
  • 工作地区:江苏省苏州市
  • 招聘人数:5人
  • 学  历:不限
  • 工作经验:不限
  • 所 在 地:不限
  • 户 籍 地:不限
  • 提供食宿:提供食宿
  • 年龄要求:不限
  • 计算机能力:不限
  • 语言要求:不限
  • 国际联号工作经历:不限
  • 薪资待遇:3千-5千
  • 职位有效期:2020-01-23至2020-04-22

岗位职责/职位描述

主要职责

Main Duties


营运管理

Operational

 

§  根据领班指派,准时接送客人和酒店员工至机场或指定地点。

Sends and picks up guest and hotel associates from/ to airport or any designated place punctually, as assigned by Team Leader.

§  上班前检查车辆,将车辆的任何不确定状况汇报给领班以采取必要的行动。

Checks/ inspects vehicle before starting the shift, reports any unsure condition of the vehicle to the Team Leader for necessary actions.

§  高效地运输客人的行李和酒店货物。

Transports guest’s luggage or hotel goods in an efficient manner.

§  维护并清洁所有的车辆和设备,以保持专业的形象。

Maintains and cleans all vehicles and equipment to maintain a professional image.

§  必要时指引客人和访客至饭店设施。

Directs guests and visitors to any of the Hotel’s facilities when necessary.

§  驾驶任何酒店的车辆,都要依照法规谨慎驾驶,确保不超速行驶。

Drives any hotel vehicles in a careful and law-abiding manner, ensuring that speed limits are never exceeded.

§  为到店/离开的客人装卸行李

Loads and unloads guest’s luggage for arriving and departing guests.

§  协助保存客人行李,确保正确的处理、储存及、安全性和遵守程序。

Assists all guests with luggage storage, ensuring the proper handling, storage, security and procedures are followed.

§  协助阻止未经授权的车辆在行车道上停放。

Assists in preventing unauthorized parking in driveway.

§  协助阻止闲散人员和不受欢迎的人随意进入酒店。

Assists in prevent entrance of unauthorised or undesirable persons.

§  主动为客人开/关车门,并问候客人。

Opens Hotel/ car doors, welcomes and greets guests and visitors when opportunity arises.

§  指挥酒店车道的交通。

Directs traffic in the Hotel’s driveway.

§  需要时协助酒店其他部门。

Assists other departments as requested.

§  确保所有车辆钥匙的妥善保管。

Ensures the safe keeping of all vehicles’ keys.

§  根据汽车保养计划,将车辆送至指定的养护中心。

Sends vehicle to the designated Service Centre as per the Servicing Schedule.

§  对于不能立刻解决的投诉与问题需汇报给领班/副理。

Reports complaints or problems to Team Leader/ Assistant Manager if no immediate solution can be found.

§  确保始终有销售员的意识,把握酒店内的销售契机。

Ensures a sales attitude is adopted at all times and maintains an awareness of all sales opportunities within the Hotel.

§  确保高度了解酒店产品知识及当地信息。

Ensures a high level of product knowledge of hotel and local area.

§  确保将客人或其他部门的相关反馈通报给副理/领班。

Ensures the Assistant Manager/ Team Leader is kept fully aware of any relevant feedback from either customers or other departments.

§  确保具有高水平的酒店产品知识,以便在机会出现时,宣传/销售客房、餐厅及其它设施/活动。

Be knowledgeable and promotes/ upsells Rooms, Outlets, transportation and other facilities/ programmes whenever opportunities arises.

§  遵循房务部的所有系统和程序。

Complies with all systems and procedures as laid down by the Rooms Division.

§  对酒店所提供的服务有全面的了解。

Has a thorough understanding of all the services offered by the Hotel.

§  阅读有关礼宾部的所有通知。

Reads all memos concerning the Concierge.

§  正确记录和更新车辆保养和维修记录。

Accurately maintains and updates the Vehicle Servicing and Maintenance Record Book.

 

 总则

General

 

§  按要求出席所有会议并作出贡献。

Attends and contributes to all Meetings as required.

§  始终提供礼貌和专业的服务。

Provides courteous and professional service at all times.

§  熟悉并严格遵守各项交通法规。

Familiars with and strictly adheres to all Traffic Rules & Regulations.

§  根据安排参加酒店培训课程,以提高工作技能及知识。

Attends hotel and departmental training sessions as scheduled to improve skills and knowledge.

§  礼貌而高效的处理客人和员工询问,对不能立即解决的投诉和问题进行汇报,并及时回馈和跟进。

Handles guest and associate enquiries in a courteous and efficient manner, reporting complaints or problems if no immediate solution can be found, whilst providing feedback for a prompt follow up.

§  了解关于员工及行业关系的法律、法规,理解并严格遵守员工手册中的规章制度,及酒店关于防火、卫生、健康和安全的制度。

Is knowledgeable in statutory legislation in associate and industrial relations, understanding and strictly adhering to Rules & Regulations established in the Associate Handbook and the Hotel’s policies concerning fire, hygiene and health & safety.

§  确保高标准的个人形象和仪容仪表。

Ensures high standards of personal presentation & grooming.

§  与客人和同事保持基于良好工作关系的接触。

Maintains positive guest and colleague interactions with good working relationships.

§  依照酒店的“失物招领”程序,处理并上报“失物招领”物品。

Handles and reports “Lost and Found” items according to the Hotel “Lost and Found”.

 

§  根据酒店、行业和公司的指引,回应需求、改变,执行任何合理的任务及额外职责。

Responds to requests to undertake any reasonable tasks and secondary duties and to changes as dictated by the Hotel, industry and company.