Sends and picks up guest and hotel associates from/ to airport or any designated place punctually, as assigned by Team Leader.
Checks/ inspects vehicle before starting the shift, reports any unsure condition of the vehicle to the Team Leader for necessary actions.
Transports guest’s luggage or hotel goods in an efficient manner.
Maintains and cleans all vehicles and equipment to maintain a professional image.
Directs guests and visitors to any of the Hotel’s facilities when necessary.
Drives any hotel vehicles in a careful and law-abiding manner, ensuring that speed limits are never exceeded.
Loads and unloads guest’s luggage for arriving and departing guests.
Assists all guests with luggage storage, ensuring the proper handling, storage, security and procedures are followed.
Assists in preventing unauthorized parking in driveway.
Assists in prevent entrance of unauthorised or undesirable persons.
Opens Hotel/ car doors, welcomes and greets guests and visitors when opportunity arises.
Directs traffic in the Hotel’s driveway.
Assists other departments as requested.
Ensures the safe keeping of all vehicles’ keys.
Sends vehicle to the designated Service Centre as per the Servicing Schedule.
Reports complaints or problems to Team Leader/ Assistant Manager if no immediate solution can be found.
Ensures a sales attitude is adopted at all times and maintains an awareness of all sales opportunities within the Hotel.
Ensures a high level of product knowledge of hotel and local area.
Ensures the Assistant Manager/ Team Leader is kept fully aware of any relevant feedback from either customers or other departments.
Be knowledgeable and promotes/ upsells Rooms, Outlets, transportation and other facilities/ programmes whenever opportunities arises.
Complies with all systems and procedures as laid down by the Rooms Division.
Has a thorough understanding of all the services offered by the Hotel.
Reads all memos concerning the Concierge.
Accurately maintains and updates the Vehicle Servicing and Maintenance Record Book.
Attends and contributes to all Meetings as required.
Provides courteous and professional service at all times.
Familiars with and strictly adheres to all Traffic Rules & Regulations.
Attends hotel and departmental training sessions as scheduled to improve skills and knowledge.
Handles guest and associate enquiries in a courteous and efficient manner, reporting complaints or problems if no immediate solution can be found, whilst providing feedback for a prompt follow up.
Is knowledgeable in statutory legislation in associate and industrial relations, understanding and strictly adhering to Rules & Regulations established in the Associate Handbook and the Hotel’s policies concerning fire, hygiene and health & safety.
Ensures high standards of personal presentation & grooming.
Maintains positive guest and colleague interactions with good working relationships.
Handles and reports “Lost and Found” items according to the Hotel “Lost and Found”.
Responds to requests to undertake any reasonable tasks and secondary duties and to changes as dictated by the Hotel, industry and company.