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· Greets all guests at all times in a friendly and helpful manner and attempts to learn and use guest’s name at every opportunity
· 随时以友好和乐于协助的态度迎接客人,并尽量了解和称呼客人的名字。
and room change procedures and ensures all data are entered completely into the hotel systems in accordance with reservation
· 履行入住、退房和换房手续,并确保所有资料都按照预订情况完整的输入酒店电脑系统。
· Maintains cashier float and ensures accurate daily report of all money received
· 保持库存现金限额并保证每日对所收现金进行准确报告。
· Cashes hotel guest’s personal and travelers checks and assists with currency exchange
· 为酒店客人的个人支票及旅行支票兑换现金,并协助进行外汇兑换。
· Responsible and attends to guest’s request of using the service of safety box at all times
· 随时负责回应客人关于使用保险箱服务的要求。
· Knowledgeable of all special promotion procedures, for programs such as; Seasonal Packages, Frequent Flyers Programs, and also Intercontinental Hotels Group Loyalty programs.
· 熟知所有特别促销活动,如:季节性套餐计划、常客优惠计划以及洲际酒店集团忠实方案。
· Attends to guest’s complaints, inquiries and requests, referees problems to supervisor/Guest Service Manager if he/she unable to assist
· 处理客人的投诉、问询和请求,如果自己无法提供协助,则将问题转给主管和宾客服务经理。
· Does everything possible to ensure that the guests depart the hotel with a positive impression of hotel service
· 尽一切努力确保客人在离店时会对酒店的服务有很好的印象。
· Maintains comprehensive knowledge of standard reservation procedures including correct forms to use, how to read telex, e-mail, messages, and how to interpret availability sources within the reservation systems
· 全面了解标准的预订工作程序,包括如何正确使用表格,如何读电传、电子邮件和留言,以及如何在预订系统内对房源情况进行解读。
· Endeavors to maintain the high standards of the hotel with particular regard to the importance of IHG Loyalty Program member and other VIP’s and with reference to hotel and to be a health or safety hazard
· 力争保持酒店的高标准,特别注意洲际酒店集团忠实计划会员及其它贵宾的重要性,并重视酒店的健康和安全隐患等问题。
Wuxi is located in southeast Jiangsu Province where it sits on the banks of beautiful Taihu Lake. A picturesque city rich in cultural heritage and robust economic growth, Wuxi attracts visitors from around the world.无锡位于江苏省东南部, 毗邻太湖。这颗璀璨夺目的“太湖明珠”,拥有秀丽的山水、深厚的历史文化底蕴和蓬勃的发展活力,尽现古今交融之美,吸引着世界的瞩目。Crowne Plaza Wuxi Lake View sits adjacent Wuxi Cultural Tourism City. As an international upscale hotel brand, the hotel welcomes you to enjoy the riches of attentive service, quality dining, exceptional conference and hosting facilities during your stay in Wuxi.无锡融创皇冠假日酒店地理位置优越,坐拥无锡融创文旅城。作为国际高端酒店品牌,酒店以专业的服务、舒适的氛围、一应俱全的餐饮休闲、会务设施,成为您商旅或度假的心仪之选。 Crowne Plaza Wuxi Lake View is ideally located No. 5 Sunac Cultural Tourism City in the city’s Binhu District. The hotel neighbors Wuxi Sunac Resort, a mega cultural tourism complex featuring an indoor-outdoor theme and amusement park, Sunac Mall, bar street, show venue and much more.无锡融创皇冠假日酒店地处滨湖区融创文化旅游城5号,毗邻集室内外主题娱乐园、融创茂、酒吧街及秀场等于一体的大型休闲文化旅游综合体——无锡融创文旅城。We are 18 kilometers from Wuxi Sunan Shuofang International Airport and 14 kilometers from Wuxi High-tech Development Zone. From the hotel, guests will find it easy to visit Changguangxi National Wetland Park, Xuelang Park and Wuxi Taihu International Expo Center. Experiencing Wuxi’s broad cultural landscape will make your journey a colorful one. 酒店距离无锡苏南硕放国际机场18公里、无锡高新技术开发区14公里。分布于酒店周边的长广溪国家湿地公园、雪浪公园、无锡太湖国际博览中心等地,可以让您度过丰富多彩的旅途时光。 Crowne Plaza Wuxi Lake View has 293 guest rooms and suites, including the new ‘Chinese-style’ room that blends.酒店拥有293间客房与套房,所有房间均配有完善的设施及宽敞舒适的工作区,为您打造惬意的下榻氛围。Wu cultural elements with a host of modern amenities. Our rooms are exceedingly spacious and there are some rooms available that feature beautiful lake views. All rooms are fully equipped for your added comfort and convenience. Each includes a large workstation with ergonomic seating, allowing you to get things done. 新中式的房间设计风格融合浓郁的吴地文化风韵,细节处尽显人文风情。置身湖景房,凭窗即可饱览碧波荡漾,楼台亭阁水中倒映的江南园林景致,静享诗意的栖居体验。Executive Lounge provides personalized business services for discerning travellers. The lounge is ideal for intimate business meetings and small social gatherings.皇冠假日行政酒廊提供个性化的贴心服务,在此您可尊享私人空间、悠享美味,是您商务社交或私人聚会的理想所在。