岗位职责
1、在经理/副经理缺席时主持交接班说明会,确保员工了解酒店的活动和运营的要求;
2、解决投诉,并在工作日志中记录投诉;
3、负责员工的技能技巧及产品知识培训;
4、监督各岗位工作职能的执行情况、服务设备的维护保养、客用设施和服务的标准、控制存货和监督保存程序;
岗位要求
1、酒店管理、餐饮或相关类专业;
2、良好的沟通能力、具有解决问题和培训的能力、具有组织能力;
3、主动,热情,灵活,能处理多方面工作的能力及强抗压能力;
Wuxi is located in southeast Jiangsu Province where it sits on the banks of beautiful Taihu Lake. A picturesque city rich in cultural heritage and robust economic growth, Wuxi attracts visitors from around the world.无锡位于江苏省东南部, 毗邻太湖。这颗璀璨夺目的“太湖明珠”,拥有秀丽的山水、深厚的历史文化底蕴和蓬勃的发展活力,尽现古今交融之美,吸引着世界的瞩目。Crowne Plaza Wuxi Lake View sits adjacent Wuxi Cultural Tourism City. As an international upscale hotel brand, the hotel welcomes you to enjoy the riches of attentive service, quality dining, exceptional conference and hosting facilities during your stay in Wuxi.无锡融创皇冠假日酒店地理位置优越,坐拥无锡融创文旅城。作为国际高端酒店品牌,酒店以专业的服务、舒适的氛围、一应俱全的餐饮休闲、会务设施,成为您商旅或度假的心仪之选。 Crowne Plaza Wuxi Lake View is ideally located No. 5 Sunac Cultural Tourism City in the city’s Binhu District. The hotel neighbors Wuxi Sunac Resort, a mega cultural tourism complex featuring an indoor-outdoor theme and amusement park, Sunac Mall, bar street, show venue and much more.无锡融创皇冠假日酒店地处滨湖区融创文化旅游城5号,毗邻集室内外主题娱乐园、融创茂、酒吧街及秀场等于一体的大型休闲文化旅游综合体——无锡融创文旅城。We are 18 kilometers from Wuxi Sunan Shuofang International Airport and 14 kilometers from Wuxi High-tech Development Zone. From the hotel, guests will find it easy to visit Changguangxi National Wetland Park, Xuelang Park and Wuxi Taihu International Expo Center. Experiencing Wuxi’s broad cultural landscape will make your journey a colorful one. 酒店距离无锡苏南硕放国际机场18公里、无锡高新技术开发区14公里。分布于酒店周边的长广溪国家湿地公园、雪浪公园、无锡太湖国际博览中心等地,可以让您度过丰富多彩的旅途时光。 Crowne Plaza Wuxi Lake View has 293 guest rooms and suites, including the new ‘Chinese-style’ room that blends.酒店拥有293间客房与套房,所有房间均配有完善的设施及宽敞舒适的工作区,为您打造惬意的下榻氛围。Wu cultural elements with a host of modern amenities. Our rooms are exceedingly spacious and there are some rooms available that feature beautiful lake views. All rooms are fully equipped for your added comfort and convenience. Each includes a large workstation with ergonomic seating, allowing you to get things done. 新中式的房间设计风格融合浓郁的吴地文化风韵,细节处尽显人文风情。置身湖景房,凭窗即可饱览碧波荡漾,楼台亭阁水中倒映的江南园林景致,静享诗意的栖居体验。Executive Lounge provides personalized business services for discerning travellers. The lounge is ideal for intimate business meetings and small social gatherings.皇冠假日行政酒廊提供个性化的贴心服务,在此您可尊享私人空间、悠享美味,是您商务社交或私人聚会的理想所在。