招聘客服预定实习生_郑州银基冰雪酒店招聘信息-最佳东方

岗位职责：

1、负责度假区客服电话接听；

2、熟悉度假区产品知识，了解客人需求；

3、客人反馈问题及时登记、及时反馈，及时跟进处理结果，及时回访客人，提高对客服务满意度；

4、银小游线上回复。

5、接受通过电话、网站、邮件等方式的预订并发回确认；

6、回答关于酒店服务和设施的询问；回答房价和房间类型的询问；

7、回答关于预订的投诉并把问题向上级汇报；

8、清楚酒店的所有房价和房价构成，并且告知客人的房价是适当的；清楚所有的促销、包价和特殊的价格；

9、确保所有宾客的询问和要求，都能得到专业的帮助和热情友好的态度；

10、确保所有的电话转接是按专业标准，并且有礼貌；

11、确保所有乐园团队门票订单准确录入系统；

岗位要求：

1、大专或以上学历，有相关酒店同岗位工作经验者，会使用Opera系统者优先；

2、会使用电脑基础操作，熟练应用PPT和excel优先。

3、普通话标准，认真负责，有较强逻辑思维和随机应变能力，灵活性强；

银基冰雪酒店坐落于国家4A级旅游景区 - 银基国际旅游度假区内。度假区内现有的银基冰雪世界、乐海水世界、银基黄帝宫温泉酒店及银基冰雪酒店、佳宝乐园，以及云岩湖等项目，是游客们远离尘嚣、共度美好时光的一站式旅游度假胜地。随着规划中的项目完工，每年将接待游客量达到2千万人次以上，银基国际旅游度假区将会引领主题乐园的步伐并成为中国北方旅游和休闲度假的新地标。Enjoy Snow Hotel is located in the national 4A level tourist attraction - Enjoy International Tourist Resort. The opended Enjoy Snow World, Happy Ocean Water Park, Enjoy Huangdi Palace Hot Spring Hotel and Enjoy Snow hotel, Jiabao Paradise and Yunyan Lake are one-stop tourist resorts where tourists can enjoy a good time away from the hustle and bustle. With the completion of the planned project, more than 20 million visitors will be received each year, and the Enjoy International Tourism Resort will lead the pace of the theme park and become a new landmark for tourism and leisure vacation in northern China. 以缤纷多彩的麋鹿为主题的银基冰雪酒店，拥有1314间豪华客房。其中，家庭主题客房875间，包括爱斯基摩主题客房、北极熊主题客房、火狐主题客房及猛犸象等主题客房，让您置身于动物的世界；趣味性强的儿童驾校、与企鹅及长颈鹿零距离接触等亲子项目，迷你高尔夫、室内及室外恒温泳池、酒店内集欢乐、狂欢节巡演等活动项目更是让您拥有乐园欢快度假新体验。4000多平方的宴会及会议场所，更能满足您会议、婚宴等需求。在度假区内体验全新酷爽的水上乐园及冰雪世界，畅游梦幻理想国的佳宝乐园后，还能享受种类繁多的饕餮盛宴。Enjoy Snow Hotel, featuring colorful moose, has 1314 luxurious rooms. Among them, there are 875 family-themed rooms, including Eskimo themed rooms, polar bear themed rooms, Firefox themed rooms and mammoth themed rooms. Fun driving school for children, close contact with penguins and giraffes, mini golf, indoor and outdoor heated pool, carnival tour in hotel, etc. Over 4000 square meters of banquets and meeting places can better meet your meeting and wedding needs. After experiencing the new cool water park and snow world and the fantastic ideal land of Jiabao, you can also enjoy a variety of gluttonous feast led. 加入我们，与我们一起畅享欢乐的工作与生活；环境舒适的员工宿舍，极具竞争力的薪酬及福利、更广阔的发展空间等着您！Join us and enjoy our work and life together; With a comfortable living environment , you can enjoy competitive salary and benefits and a wider development space.