招聘宾客服务经理_南京翠屏新港假日酒店招聘信息-最佳东方

•Reports directly to and communicates with the Front Office Manager on all pertinent matters affecting guest service and hotel operations.

直接向前厅部经理汇报并就所有与宾客服务及酒店运作相关的问题进行沟通.

•Provides functional assistance and direction to all departments.

向所有部门提供功能性支持和指导.

•Cooperates, coordinates and communicates with other hotel departments as required.

按需要与酒店其它部门进行合作、协调和沟通.

•Reacts to situations to ensure guests receive prompt attention and personal recognition throughout the hotel

对各种状况做出反应,以确保来宾被及时的礼貌接待并得到充分的注意和重视.

•Responds to guest needs and resolves related problems

就客人的需求做出反应并解决相关问题.

•Supervises and directs Reception and Reservations personnel.

对接待部和预订部工作人员进行监督和指导.

•Supports and assists Front Office personnel and all departments at peak periods.

在高峰期向前厅部工作人员和其它所有部门提供支持和协助.

•Ensures VIPs and priority club guests receive special attention

保证贵宾和优悦会会员受到特别关照.

•Inspects front of house and back of house regularly for cleanliness.

定期检查一线各部门和二线各部门的清洁状况.

•Assists Guest Relations in greeting, rooming, and sending off VIP guests.

协助客户关系部门迎接贵宾,为其安排房间并在其离店时送行.

•Monitors appropriate standards of conduct, uniform, hygiene, and appearance of staff.

监督员工的行为、制服穿着、卫生和外表形象.

•Provides input for Front Office meetings.

为前厅部会议提供信息 .

•Promotes inter-hotel sales and in-house facilities.

促进店际销售及推销酒店内的设施.

•Checks billing instructions and monitors guest credit

检查结帐说明并监督客人信用情况.

•Analyses and approves discounts and rebates.

分析和批准打折相关事宜.

•Analyses the rate variance report to ensure rooms revenue control

分析房价差异报告以保证控制客房收入.

•Takes action with the Property Management Systems (PMS) in emergency situation.

在紧急情况下使用酒店管理系统（PMS）.

•Fully conversant with all hotel emergency procedures.

熟知酒店紧急情况所有处理程序.

•Ensures front line staff complies with FIT marketing techniques and maximize sales.

确保一线员工遵从散客市场技巧并最大化的进行销售.

•Works with Superior and Human Resources on manpower planning and management needs

与上级领导和人力资源部一起进行人力规划和管理需求.

•Works with Superior and Director of Finance in the preparation and management of the Department’s budget.

与上级领导和财务总监一起编制和管理部门预算.

职位资格和技能

•Good writing skills

具有良好写作技能

•Proficient in the use of Microsoft Office and Front Office System

熟练使用微软办公软件和前台系统

•Problem solving and organizational abilities

具有解决问题和组织能力

南京翠屏新港假日酒店是由翠屏国际控股有限公司投资兴建、由洲际酒店集团管理。酒店坐落于南京市经济技术开发区新港大道88号，拥有312间豪华舒适的客房及套房，房间内均配有液晶电视、卫星频道、写字台和按人体工程学设计的座椅，以及高速互联网接口。酒店一共设有可灵活分隔的7间会议室，包括1000平方米层的无柱大宴会厅，300平方米的多功能厅及其他多功能会议室。汇集本地特色和东西方美食的餐厅及酒廊，现代化的健身中心，提供给宾客与众不同的极致体验和享受，是商旅出行及休闲度假的绝佳选择。为了让即将加入团队的您能安心、放心和专心地工作，酒店已为您准备了极具竞争力的薪酬和福利计划、五险一金、丰富多彩的员工活动、优先的晋升体系、明确的职业规划、丰富的在线学习及全面的培训、温馨舒适且网络覆盖的员工宿舍、洲际集团内部调动机制。此外，由于您的职业生涯将与您自身一样独一无二，我们将根据您的需求有针对性地提供各种支持，为您的入职缔造一个良好的开端，让您融入团队并获得成长的空间。何不选择加入我们，在工作中尽炫自我！