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•In the absence of a Manager, conducts shift briefings to ensure hotel activities and operational requirements are known餐厅经理休息或换班时,有义务将酒店的活动和运作要求通知员工
•Endeavour to resolve all complaints during shift and logs all complaints in log book for further follow up工作其间竭力解决投诉,将投诉个案作好记录进一步的分析研究
•Supervise cash handling and banking procedures处理现金和银行程序
•Prepare daily banking and cash flow reports准备日常的流动现金报告
•Establish and instruct staff in cash security procedures建立及教导员工安全的收款程序s
•Deal with irregular payments安排处理不同的付款方式
•Supervise the maintenance of service equipment保持服务及设施
•Monitor standards of guest facilities and services按照标准服务客人使用设施和提供服务
•Control stock and monitor security procedures控制货存,按安全守则工作
•Assist with menu and wine list creation协助餐牌和酒牌的创作更新
•Supervise functions管理监督的功能
•Supervise outlet service管理监督服务
•Fulfill other tasks assigned by concerned leaders, including the performance objectives and job responsibilities.
完成上级领导交代的其他工作任务,包括工作目标和工作职责。
•Human Resource and Training Responsibilities人力资源和培训责任
•Works with Manager and Human Resource Manager to ensure the departmental performance of staff is productive. Duties include: 与主管和人力资源经理一起工作去确保部门员工的成绩是多效的,主要包括
oParticipate in staff recruitment参加新员工培训
oConduct on the job training in accordance with the departmental standards and procedures and maintains a record of progress for each staff member按照岗位培训标准和酒店规章制度进行培训并对每个 员工作记录
oProvide input for probation and formal performance appraisal discussions in line with company guidelines提供收入预计
oEnsure new staff attend Corporate Orientation within first month of hire 确保新员工入职第一个月内参与酒店的入职培训
oAssist with implementation of departmental induction for new hires 协助部门新员工的招聘
oAssist with the preparation of efficient departmental work schedules 协助安排部门班期的编排
oCoach, counsel and discipline staff in breach of hotel policies and departmental procedures, providing constructive feedback to enhance performance 劝告,教育违反酒店或部门规章制度员工, 提供有利员工进步的建议
Financial Responsibilities财务责任
•Works with superior in the preparation and management of the department’s budget and is aware of financial targets 在准备过程中要重视和掌握好部门的预算, 时刻了解酒店的财政预算
•Recycles where-ever possible and enforces cost saving measures to staff 向员工重申节约成本的重要性及必要性
Occupational Health and Safety Responsibilities职业卫生和安全责任
•Demonstrate Awareness of OH&S policies and procedures and ensure all procedures are conducted safely and within OH&S guidelines and ensure your direct reports do the same证明知道职业卫生和安全责任政策和程序,在指引下确保全部程序是安全管理,确保工作汇报一致
•Be aware of duty of care and adhere to occupational, health and safety legislation, policies and procedures注意知道责任和坚持职业卫生和安全的制定和程序
•Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly熟悉财产安全,急救和紧急事件程序和安全聪明地操作设备
任职资格
With good communication with guests
具备良好的与客人沟通的能力
With good leadership
具备良好的领导力
Above CET 4 and familar with hotel common English
英语四级以上并熟练掌握酒店常用英语
南京翠屏新港假日酒店是由翠屏国际控股有限公司投资兴建、由洲际酒店集团管理。酒店坐落于南京市经济技术开发区新港大道88号,拥有312间豪华舒适的客房及套房,房间内均配有液晶电视、卫星频道、写字台和按人体工程学设计的座椅,以及高速互联网接口。酒店一共设有可灵活分隔的7间会议室,包括1000平方米层的无柱大宴会厅,300平方米的多功能厅及其他多功能会议室。汇集本地特色和东西方美食的餐厅及酒廊,现代化的健身中心,提供给宾客与众不同的极致体验和享受,是商旅出行及休闲度假的绝佳选择。为了让即将加入团队的您能安心、放心和专心地工作,酒店已为您准备了极具竞争力的薪酬和福利计划、五险一金、丰富多彩的员工活动、优先的晋升体系、明确的职业规划、丰富的在线学习及全面的培训、温馨舒适且网络覆盖的员工宿舍、洲际集团内部调动机制。此外,由于您的职业生涯将与您自身一样独一无二,我们将根据您的需求有针对性地提供各种支持,为您的入职缔造一个良好的开端,让您融入团队并获得成长的空间。何不选择加入我们,在工作中尽炫自我!