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•Directs, supervises and coordinates the activities in Telecommunication department
指导、监督和协调电信部的活动
•Develops and implement procedures for proper handling in and out going telephone calls, facsimile transmission, rental equipment, lease telephone lines and other telecommunication services
开发和应用相关程序,适当处理进出酒店的电话、传真以及设备和电话线租用及其它电信服务
•Investigates complaints regarding the Telecommunication services and the Operators and technicians, takes appropriate actions.
调查关于电信服务部及话务员和技术人员的投诉并采取相应措施
•Develops working plans to carry out goals, compares actual achievements against goal periodically, take necessary corrective actions
制订工作计划以实现目标,定期将实际成绩与所定目标进行对比,并采取必要的纠正措施
•Establishes and maintains effective employee relations
与员工建立并保持良好的工作关系
•Organizes and conducts regular meeting for all Telecommunication staff to facilitate communication and a smooth operation
组织和召开由所有电信部工作人员参加的会议,以加强交流和保证业务的顺利进行
•Manages and monitors the operation of all equipment’s, software, hardware and endure all units are working and installed properly
对所有设备、软件、硬件进行管理和监测,并确保其安装和运转良好
•Ensures all telecommunication equipment’s are covered by the correct maintenance contract and the preventive maintenance is performed
确保所有电信设备的维护均得到有效外包,并对其实施预防性维护
•Maintains up to date list of all telecommunication equipment
更新列有所有电信设备的清单
•Monitors the performance of PABX/Voice Mail/Call Accounting software and maintain logbook of equipment performance report
监测程控交换机,语音邮件,通信呼叫统计软件的运转情况,并將设备运转报告的登記在日志上
•Maintains suitable record to process telephone calls in the billing system, and to maintain record of the room status up to the Brand minimum standards
保持适当记录,以处理酒店计费系统中的电话,并按照品牌最低标准保持客房情况记录
•Maintains user documentation, PABX system reports, telephone list, and numbering plan leases agreement on rental lines, maintenance contract and local licenses
保管用户文件、程控交换机系统报告、电话清单、租赁线路的编号方案租赁合同、维护工作外包合同和当地执照
•Performs PABX data-base programming and regular service change to control class of service on all telephone sets in the hotel.
进行程控交换机数据库编程以及常规服务变更,以控制所有酒店内所有电话机的服务等级
•Performs related duties and special projects as assigned
完成被分派的相关工作任务和特殊项目
•Conducts shift briefings to ensure hotel activities and operational requirements are known
进行交接班说明工作,确定了解酒店活动和运营要求
•Prepares efficient work schedule for Telephone staff, arranging holidays, vacation, taking occupancy and forecasts and any large group movements into consideration
在考虑酒店入住情况和预测以及大规模的团组活动的前提下,为电话服务部员工准备高效的工作计划,安排节日和假日
•Works with Superior and Human Resources on manpower planning and management needs
与上级领导和人力资源部一起进行人力规划和管理需求。
技能要求
•Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
拥有在与他人交往时大多数时间所使用的沟通技能;完全代表酒店,品牌和公司与顾客,员工和第三方交往的能力。
•Proficient in the use of Microsoft Office and Front Office System
熟练使用微软办公软件和前台系统
•Problem solving and organizational abilities
具有解决问题和组织能力
学历
•Diploma or Vocational Certificate in Hotel Administration, Hotel Management or equivalent
•具有酒店行政管理,酒店管理或相关的大专学历或专业证书。
经验
•1 years experience in front office / guest services / call centre or related discipline including supervisory experience, or an equivalent combination of education and experience.
•拥有1年前厅或宾客服务或电话总机工作经验,包括管理经验,或与此相当的教育和相关工作经验结合的背景。
南京翠屏新港假日酒店是由翠屏国际控股有限公司投资兴建、由洲际酒店集团管理。酒店坐落于南京市经济技术开发区新港大道88号,拥有312间豪华舒适的客房及套房,房间内均配有液晶电视、卫星频道、写字台和按人体工程学设计的座椅,以及高速互联网接口。酒店一共设有可灵活分隔的7间会议室,包括1000平方米层的无柱大宴会厅,300平方米的多功能厅及其他多功能会议室。汇集本地特色和东西方美食的餐厅及酒廊,现代化的健身中心,提供给宾客与众不同的极致体验和享受,是商旅出行及休闲度假的绝佳选择。为了让即将加入团队的您能安心、放心和专心地工作,酒店已为您准备了极具竞争力的薪酬和福利计划、五险一金、丰富多彩的员工活动、优先的晋升体系、明确的职业规划、丰富的在线学习及全面的培训、温馨舒适且网络覆盖的员工宿舍、洲际集团内部调动机制。此外,由于您的职业生涯将与您自身一样独一无二,我们将根据您的需求有针对性地提供各种支持,为您的入职缔造一个良好的开端,让您融入团队并获得成长的空间。何不选择加入我们,在工作中尽炫自我!