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•To record and process all reservation inquiries made by phone, fax or email efficiently and accurately and converted to sales where possible to meet hotel targets.
对所有通过电话、传真或电子邮件进行的预订询问进行高效准确的记录和处理,并在情况允许时转化为成功的销售,最终实现酒店的目标。
•Sell the InterContinental Hotels Group products and services using up-selling and suggestive selling techniques
运用销售技巧和房间销售升级推广洲际酒店集团的产品和服务
•Promote the Hotel’s (and ICHG generally) products and services
推销酒店(以及整个洲际酒店集团)的产品和服务
•Maintain a high level of product and service knowledge about all ICHG Hotels in your region
充分了解所在地区的洲际酒店集团成员的产品和服务
•Develop and maintain a regular pattern of sales calls
发展和保持定期进行销售拜访的模式
•Prepare and execute action plans which increase reservation sales and associated business
准备和执行增加预订销售和相关业务的工作计划
•Record and process reservations made by phone/fax/email
记录和处理通过电话,传真,电子邮件进行的预订
•Accept wait list reservations
接受等候单上的客人预订
•Process amendments to reservations such as extensions, early departures, etc
修改延期和提前离店等特殊情况的预订记录
•Manage “no show” reservations by investigation and recording of same
调查和记录未按预订抵店的预订情况
•Record special billing arrangements for groups and conventions
对团组或会议的特别账单安排进行记录
•Liaise with Front Office Manager or Finance Manager for all reservations requiring credit approval
与前厅部经理或财务经理联系要求信用审批的预订事宜
•Maintain knowledge of special rates/ offers/ promotions
掌握关于特价,酬宾,促销活动的信息
•Monitor reservation levels and inform Managers of current and future occupancy rates
监测预订情况,并向经理通报目前和将来的入住率
•Prepare reports as requested (eg to travel agents, business houses etc)
按照要求准备报告(如给旅行代理人和商业机构的报告等)
•Prepare reservation sales reports
准备预订销售报告
技能要求
•Demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
具有完全代表酒店,品牌和公司与顾客,员工和第三方交往的能力。
•Problem solving and organizational abilities.
具有解决问题和组织能力
•Proficient in the use of computer
精通计算机操作
•Able to read and write English
能够读写英语
学历
•College or Vocational Certificate in Hotel Management, Business Administration, or related field.
具有大专或酒店管理,商业管理或相关领域的职业证书。
经验
•1 year related experience or 6 months experience in reservations/front office or an equivalent combination of education and experience.
1年相关的工作经验,或6个月预订部或前台经验包括管理经验,或与此相当的教育与工作经验结合的背景。
南京翠屏新港假日酒店是由翠屏国际控股有限公司投资兴建、由洲际酒店集团管理。酒店坐落于南京市经济技术开发区新港大道88号,拥有312间豪华舒适的客房及套房,房间内均配有液晶电视、卫星频道、写字台和按人体工程学设计的座椅,以及高速互联网接口。酒店一共设有可灵活分隔的7间会议室,包括1000平方米层的无柱大宴会厅,300平方米的多功能厅及其他多功能会议室。汇集本地特色和东西方美食的餐厅及酒廊,现代化的健身中心,提供给宾客与众不同的极致体验和享受,是商旅出行及休闲度假的绝佳选择。为了让即将加入团队的您能安心、放心和专心地工作,酒店已为您准备了极具竞争力的薪酬和福利计划、五险一金、丰富多彩的员工活动、优先的晋升体系、明确的职业规划、丰富的在线学习及全面的培训、温馨舒适且网络覆盖的员工宿舍、洲际集团内部调动机制。此外,由于您的职业生涯将与您自身一样独一无二,我们将根据您的需求有针对性地提供各种支持,为您的入职缔造一个良好的开端,让您融入团队并获得成长的空间。何不选择加入我们,在工作中尽炫自我!