岗位职责
1、直接负责礼宾部的工作。
2、对酒店的宾客提供礼貌专业的服务;协助重要宾客的入住和离店。
3、管理行李房,确保所有的行李有行李标签并且安全存放在合适的位置。
4、负责所有的特殊事情和酒店服务的有关信息的公告。
5、确保工作区域内的所有设备处于良好工作状态。
6、参与员工的培训工作。负责员工的日常培训,制定培训计划。
7、宾客有要求时,为预计离店的宾客安排出租车、机场班车的服务。
岗位要求
1、大专以上学历,有同岗位工作经验2年以上
2、身体健康,品貌端正,形象气质佳。
3、优秀的组织管理能力。
4、优秀的交际能力和良好的中英文沟通能力。
5、善于同宾客交往、沟通,处理周到、果断,能独立处理各种投诉。6、具有外资奢华品牌工作经验者优先考虑。
7、能适应三班倒的运营工作时间。
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About Mandarin Oriental Qianmen, BeijingMandarin Oriental Qianmen, Beijing is located within the Qianmen EastHutong Quarter where the protected local treasures and emerging trends areintertwined here. Hutongs date back to the 13th century and comprisetraditional courtyard houses connected by narrow lanes and alleyways. Thearchitectural style of the Beijing courtyard is unique to the hutongs of thecapital city. The hotel will be dispersed throughout the Qianmen East HutongQuarter alongside privately owned traditional residences, retail outlets,restaurants, bars and cultural venues. Mandarin Oriental Qianmen, Beijing will provide spacious and luxuriouslandscaped courtyard rooms where guests will experience the charm of thistraditional Beijing way of life within the labyrinth of alleys and lanes in oneof the city’s oldest quarters.The hotel will also feature a variety ofdining venues within the hutong courtyards, including an Italian Bistro with aroof-top terrace, a Chinese restaurant and a Hutong bar. The project will also havemulti-purpose function rooms.A Spa at Mandarin Oriental willprovide holistic rejuvenation and relaxation in a serene setting. Additionalleisure facilities will also include a well-equipped fitness centre.Mandarin Oriental Qianmen, Beijing is within easy walking distance of Beijing’s major touristattractions including Tiananmen Square, the Forbidden City and the Temple ofHeaven. The hotel is being developed by Beijing Tianjie Group Company Limited.