职责描述:
客房部递送员负责按照公司的标准和政策递送客房用品及设备,主要职责包括但不限于:
- 确保所有与客人交流的专业性并根据酒店政策和程序保证客房服务的标准
- 按照库存的标准来准备楼层工作间所有客用物品,并及时补充物品的库存
- 在需要的情况下,为客人指引房间方向,将客人引导至其指定的位
- 将客人遗留物品、房间物品损坏及日常工作中发现的问题及时汇报给楼层主管
- 收回来自客房服务员在每日补充酒水后的所有凭单
- 熟知所有可借客用物品,在规定时间内为客人提供符合标准的送物服务并做好记录
- 根据楼层工作计划安排,完成楼层经理安排的楼层公共区域清洁工作
- 在下班前核对好所有楼层工作间客用品,报告并交接需要特别关注的客人,异常状况及需要跟进的事情
任职要求:
- 1年以上外资奢华品牌酒店客房部工作经验
- 身体健康,可承担高强度的工作压力
- 了解客房管理系统
- 诚实守信、有服务意识、具有良好的沟通协调能力
About Mandarin Oriental Qianmen, BeijingMandarin Oriental Qianmen, Beijing is located within the Qianmen EastHutong Quarter where the protected local treasures and emerging trends areintertwined here. Hutongs date back to the 13th century and comprisetraditional courtyard houses connected by narrow lanes and alleyways. Thearchitectural style of the Beijing courtyard is unique to the hutongs of thecapital city. The hotel will be dispersed throughout the Qianmen East HutongQuarter alongside privately owned traditional residences, retail outlets,restaurants, bars and cultural venues. Mandarin Oriental Qianmen, Beijing will provide spacious and luxuriouslandscaped courtyard rooms where guests will experience the charm of thistraditional Beijing way of life within the labyrinth of alleys and lanes in oneof the city’s oldest quarters.The hotel will also feature a variety ofdining venues within the hutong courtyards, including an Italian Bistro with aroof-top terrace, a Chinese restaurant and a Hutong bar. The project will also havemulti-purpose function rooms.A Spa at Mandarin Oriental willprovide holistic rejuvenation and relaxation in a serene setting. Additionalleisure facilities will also include a well-equipped fitness centre.Mandarin Oriental Qianmen, Beijing is within easy walking distance of Beijing’s major touristattractions including Tiananmen Square, the Forbidden City and the Temple ofHeaven. The hotel is being developed by Beijing Tianjie Group Company Limited.