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岗位职责
1、熟悉大堂吧的工作流程,了解酒水、咖啡、茶相关知识。
2、根据宾客点单制作酒水或咖啡,提供卓美亚标准服务。
3、保持工作场所、餐具、物品摆放整齐,干净及整洁。
4、热情迎接客人,适当的处理客人的意见和问题,并促进销售,以达到预期的收益效果
5、与客人保持良好的关系,提供人性化得服务
6、掌握相关的食品,酒水以及服务知识
7、灵活运用与客人相处的技巧
岗位要求
1、掌握所有食品及饮料业务的经验
2、具有外资集团奢华品牌酒店同岗位1年以上的工作经验
3、具有良好的中英文沟通交际能力
5、具有吃苦耐劳的的服务意识
About Mandarin Oriental Qianmen, BeijingMandarin Oriental Qianmen, Beijing is located within the Qianmen EastHutong Quarter where the protected local treasures and emerging trends areintertwined here. Hutongs date back to the 13th century and comprisetraditional courtyard houses connected by narrow lanes and alleyways. Thearchitectural style of the Beijing courtyard is unique to the hutongs of thecapital city. The hotel will be dispersed throughout the Qianmen East HutongQuarter alongside privately owned traditional residences, retail outlets,restaurants, bars and cultural venues. Mandarin Oriental Qianmen, Beijing will provide spacious and luxuriouslandscaped courtyard rooms where guests will experience the charm of thistraditional Beijing way of life within the labyrinth of alleys and lanes in oneof the city’s oldest quarters.The hotel will also feature a variety ofdining venues within the hutong courtyards, including an Italian Bistro with aroof-top terrace, a Chinese restaurant and a Hutong bar. The project will also havemulti-purpose function rooms.A Spa at Mandarin Oriental willprovide holistic rejuvenation and relaxation in a serene setting. Additionalleisure facilities will also include a well-equipped fitness centre.Mandarin Oriental Qianmen, Beijing is within easy walking distance of Beijing’s major touristattractions including Tiananmen Square, the Forbidden City and the Temple ofHeaven. The hotel is being developed by Beijing Tianjie Group Company Limited.