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·Monitor guest relations personnel to ensure Priority Club members consistently receive all benefits, repeat guests and other VIP’s receive special recognition and service
监督客户关系部人员的工作,以确保优悦会会员始终得到全部优惠,常客和其它贵宾也得到特别关照
·Inspects all VIP rooms prior to arrival
在贵宾到达前对贵宾房进行检查
·Greet VIP guests personally
亲自迎接贵宾
·Liaise with other departments and necessary outside contracts to ensure excellent service delivery
与其它部门和必要的外部承包商联系,以确保提供高质量的服务
·Oversee maintenance of efficient repeat guest history system
对高效的常客客史档案系统维护实施监管
·Promote Inter-Hotel sales and in-house facilities
促进店际销售及完善内部设施
·Develop and implement guest telephone contact systems
开发和应用客人电话联系系统
·Handle guest complaints and refer them as necessary, follows up on corrective action
处理客人投诉,如有必要则将其提交给有关部门,并对纠正措施进行跟进
·Compile, analyze and control guest relations’ costs
对客户关系部的成本情况进行编写、分析和控制
·Schedule and attend regular Priority Club and VIP guest cocktail parties and social engagements in an effort to further improve on service delivery
计划并参加优悦会和贵宾的定期鸡尾酒会和社会活动,以便进一步提高服务质量
·Review arrival lists for all arrivals and VIPs to check room allocations, amenities, and special requests
查阅来客单,检查对客人和贵宾的房间分配情况、各类设施情况以及特别申请
·Prepare requisitions for amenities on a timely basis
及时准备设备使用申请
·Overall responsible for ensuring and maintaining the entire range of services offered for the Club Floor and Club Lounge with the aim to maximum guest satisfaction
确保向行政楼层和行政俱乐部提供全方位的服务,最大程度的获得宾客满意度
·Appraise appearance, discipline and efficiency of all staff under direct supervision and initiate immediate remedial action if necessary
评估所有员工的外在形象、守纪情况和工作效率并进行直接监管,如有必要,可采取直接的纠正措施
·Organize and conduct regular meeting for all Guest Relation’s staff to facilitate communications and smooth operations
组织和召开客户关系部全体人员参加的会议,以加强交流和保证业务的顺利进行
·Prepare efficient work schedule for Guest Relations Staff, arranging holidays and vacation, taking into consideration project occupancy and forecasts and any large group movements, especially those with early or late arrivals or departures
在考虑酒店入住情况和预测以及大规模的团组活动,特别是关于提前或延迟到达及离店的情况的前提下,为客户关系部员工准备高效的工作计划,安排节日和假日
·Works with Superior and Human Resources on manpower planning and management needs
与上级领导和人力资源部一起进行人力规划和管理需求。
·Works with Superior and Director of Finance in the preparation and management of the Department’s budget.
与上级领导和财务总监一起编制和管理部门预算。
岗位要求
·Bachelor’s Degree or Diploma in Hotel Administration, Hotel Management or equivalent
具有酒店行政管理,酒店管理或相关的学士学位或大专水平。
·2 years experience in front office / guest services operations, including supervisory experience at a hotel of similar size and complexity, or an equivalent combination of education and experience.
拥有2年前厅或宾客服务工作经验,包括在相似规模和复杂程度的酒店的管理经验,或与此相当的教育和相关工作经验结合的背景。
天津武清金泰假日酒店地理位置优越,位于武清区泉水道与翠亨路交口,距离天津滨海国际机场46公里,距离武清高铁站仅800米,临近武清经济技术开发区和华北最大的购物中心---佛罗伦萨小镇,更有凯旋王国游乐场、南湖风景区供您休闲娱乐,放松身心。酒店由金泰丽城(天津)置业投资有限公司投资兴建,洲际酒店集团管理,共拥有220间现代简约设计的客房,均配有完善、舒适的设施。中餐厅、全日营业的西餐厅、大堂酒吧和健身房,约1600平方米的会议场地及现代化的高端设施被提供。 我们想客人所想,旨在营造惬意自在的入住氛围,令客人度过轻松难忘的时光。我们提供给您的福利:五险一金,给你更多保障具有市场竞争力的薪酬和福利薪资评审和年终奖金,认可你一年的辛勤付出诚意满满的员工价餐饮及客房免费员工公寓和工作餐,感受家的温暖和味道双休和带薪年假,世界那么大,带你去看看我的青春不迷茫,职业规划有方向全球领先的培训体系,助力梦想日常面试安排面试时间:周一至周五09:00-17:00面试地点:天津市武清区泉水道231号天津武清金泰假日酒店联系热线:022-59629099简历可发送至:recruitment.hr@holidayinnwuqing.com