• 五险一金
• 节日礼物
• 技能培训
• 带薪年假
• 岗位晋升
• 年度旅游
• 包吃包住
• 人性化管理
• 员工生日礼物
• 管理规范

 
•	Monitor guest relations’ personnel to ensure maximum guest satisfaction through personal recognition and prompt cordial attention from arrival through departure
•	监督客户关系部工作人员，以确保来宾始终得到礼貌接待及充分的注意和重视，由此实现最大的客人满意度 
•	Monitor guest relations personnel to ensure Priority Club members consistently receive all benefits, repeat guests and other VIP’s receive special recognition and service
•	监督客户关系部人员的工作，以确保优悦会会员始终得到全部优惠，常客和其它贵宾也得到特别关照 
•	Inspects all VIP rooms prior to arrival
•	在贵宾到达前对贵宾房进行检查 
•	Greet VIP guests personally
•	亲自迎接贵宾
•	Oversee maintenance of efficient repeat guest history system
•	对高效的常客客史档案系统维护实施监管
•	Promote Inter-Hotel sales and in-house facilities
•	促进店际销售及完善内部设施
•	Perform such functions as to include but not be limited to:
•	行使下列功能，包括但不仅限于：
o	Priority Club and regular guest welcome letters
o	向优悦会会员和常客致欢迎信
o	Solicitation of Priority Club applications
o	发展优悦会会员
o	Attending to special requests by guests
o	回应客人提出的特别要求
•	Develop and implement guest telephone contact systems
•	开发和应用客人电话联系系统
•	Handle guest complaints and refer them as necessary, follows up on corrective action
•	处理客人投诉，如有必要则将其提交给有关部门，并对纠正措施进行跟进
•	Compile, analyze and control guest relations’ costs
•	对客户关系部的成本情况进行编写、分析和控制 
•	Schedule and attend regular Priority Club and VIP guest cocktail parties and social engagements in an effort to further improve on service delivery
•	计划并参加优悦会和贵宾的定期鸡尾酒会和社会活动，以便进一步提高服务质量
•	Review arrival lists for all arrivals and VIPs to check room allocations, amenities, and special requests
•	查阅来客单，检查对客人和贵宾的房间分配情况、各类设施情况以及特别申请 
•	Prepare requisitions for amenities on a timely basis
•	及时准备设备使用申请
•	Overall responsible for ensuring and maintaining the entire range of services offered for the Club Floor and Club Lounge with the aim to maximum guest satisfaction
•	确保向行政楼层和行政俱乐部提供全方位的服务，最大程度的获得宾客满意度

天津中北假日酒店隶属于洲际酒店管理集团假日品牌，坐落于天津市西青区中北镇内，酒店地理位置优越，毗邻地铁二号线，交通便利，出行方便。酒店拥有270间舒适惬意的客房，现代的健身设备和泳池，尽享世界美味的全日咖啡厅，与独具特色的典雅中餐厅，并提供全方位的会议和宴会服务设施。天津中北假日酒店是客人在天津休闲、旅游、商务及聚会的首选！也必将是您职业生涯里，梦开始的地方。