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    职位:西餐饮服务员Food and Beverage Service Attendant

  • 职位性质:全职
  • 工作地区:天津市西青区
  • 招聘人数:若干
  • 学  历:不限
  • 工作经验:不限
  • 所 在 地:不限
  • 户 籍 地:不限
  • 提供食宿:不限
  • 年龄要求:不限
  • 计算机能力:不限
  • 语言要求:不限
  • 国际联号工作经历:不限
  • 薪资待遇:2千-3千
  • 职位有效期:2019-07-22至2019-08-21

岗位职责/职位描述

• Deliver Food and Beverage service of high standard and in accordance with departmental standards and procedures

按照部门的规范和程序提供高标准的餐饮服务。

• Communicates to his/her superior any difficulties, guest comments and other relevant information  

      与上级领导交流有关疑难,客人意见和其它相关信息。

• Establishes and maintains effective employee working relationships

     与员工建立并保持良好的工作关系。

• Attends and participates in daily briefings and other meetings as scheduled

      参加和参与每日的例会和其它计划好的会议。

• Attends and participates in training sessions as scheduled

      参加和参与计划好的培训课程。

• Prepares for service by ensuring:

      确保部门的以下各项工作就绪为客人提供服务:

o Grooming is impeccable and in accordance with ICHG personal presentation standards 

遵守洲际酒店集团的个人仪表仪容规范著装无可挑剔

o Outlet equipment is clean

设备干净

o Equipment is sorted and stored

设备分类且存放好

o Glassware is polished 

玻璃器皿擦亮 

o Flatware is polished 

擦亮餐具

o China is clean 

清洁瓷器

o Waiter stations are prepared

准备好服务台

o Cutlery is placed for buffet and table service

摆放好自助餐桌上的餐具

o Tables are set

摆设好餐台

o Reservations are read and familiarized

阅读并熟悉预订

o Special occasions are ready

准备好特别活动

o Music is on

放音乐

o Lighting is on

开灯

o Outlet is ready for service and guest comfort

酒吧准备就绪为客人提供舒适的服务。

• Carries out effective service by ensuring:

高效的提供服务:

o Guests are greeted and seated

迎宾并安排客人就坐

o Daily specials are explained and upsold

说明并推销每日特价

o Food orders are processed accurately

准确的下餐单

o Trays and tray jacks are effectively used

有效的利用托盘和托盘架 

o Food orders are taken quickly

快速的为客人写餐单

o Payment methods are handled accurately 

确的处理付款方法

o Working areas are cleaned and re-set quickly

快速的清洁工作区和重新布置

o Bar is clean

清洁的酒吧

o Used ashtrays are regularly cleaned

定时清理用过的烟灰缸

o Guests are conversed with in relation to the food and beverage products

与客人谈论有关的餐饮产品

• Carries out effective beverage service by ensuring:

      通过确保以下内容高效的提供饮品服务:

o Beverages are upsold and regularly replenished, abiding by responsible alcohol service regulations

遵守酒精饮料服务归定,推销饮料并定时为客人续酒。

o Converse with Guests about wine, advising the types and styles of wine, taking wine orders and serving wine

与客人谈论葡萄酒,建意葡萄酒的品种和风格,写单和为客人送酒

o Promoting and selling cocktails to guests

向客人推销鸡尾酒

o Making and presenting cocktails

调配和装饰鸡尾酒

o Coffee and tea is served hot and in accordance with standard

按规范提供热的咖啡和茶

• Take appropriate action to resolve guest complaints

      正确处理客人的投诉。

• Food and beverage stock is stored in relation to hotel procedures

按照酒店的规定存储餐饮存货。

• Performs related duties and special projects as assigned

      承担相关的职责和安排的特别项目。


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