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岗位职责 Job Responsibilities
To provide leadership and direction for the At Your Service. Responsibilities include training, motivating and managing the At Your Service staff keeping guest hospitality as the number one focus. The supervisor should ensure that each associate has sufficient resources to perform their job well and constantly seek to improve the methods to meet the guest needs. The supervisor should manage daily operational tasks in an efficient and regular manner. Coordinate the shift operations in accordance to the corporate and local SOPs emphasizing guest hospitality and directing associates to work together as a team presenting themselves as professional. Be aggressive and well informed At Your Service staff.
领导并监督为您服务中心。须承担培训，指导以及管理部门员工为客人提供优良服务的责任。主管需确保其他同事有充足的资源可被用于出色完成工作，并不断找寻更好地处理客人需求的方法。主管需运用有效适当的方式来管理日常工作。协调班组同事按照公司及当地工作守则热情对客，并指导其他同事团队协作以表现酒店的专业性。作一名具备过硬专业素质的见多识广的客户服务员工。
岗位要求 Job Requirement
1. Minimum 2 years’ At Your Service working experience.
至少2年为您服务中心工作经验。
2. Preferably experience with any PMS programs.
有处理PMS系统的经验。
3. Adaptability and willing to grow with the company.
适应并愿意与公司共同成长。
4. Positive and cheerful disposition.
积极乐观的性格。
国际联号工作经历：优先语言能力：英语-熟练
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酒店业--国际高端酒店/5星级
100-499人
中外合营(合资．合作)
便捷交通，轻松畅游 Convenient Traffic for Easy Trip酒店地处历史悠久，人文荟萃的吴中区中心地段，紧邻地铁3号线、4号线，距苏州火车站仅需20分钟车程，距离苏南硕放机场50公里。地理位置优越，交通便利。可轻松前往四大名园之一的网师园，盘门景区，观前街等热门景点，尽情探索千年古城的多样魅力。The hotel enjoys superior location with convenient transportation. Located in the center of Wuzhong District with a long history and rich culture. It's adjacent to metro stations of Line 3 and 4, only takes 20 minutes' drive to Suzhou railway station and 50 km away from Sunan Shuofang Airport. You can easily go to popular scenic spots such as the Master-of-Nets Garden, Panmen, Guanqian Street, etc. Whenever you go, just enjoy and explore the diversified charm of the ancient city. 格调客房，愉悦享受 Exquisite Room with Style酒店拥有172间精美的客房，包含8间精致套房。现代简约的格调设计点亮每次入住的舒适心情。房内配备高速网络连接、55寸高清液晶电视及USB插口。置身其中享受一杯咖啡或热茶，顿时倍感惬意，宽大的工作空间助力高效工作，品牌专属福朋喜来登舒适之床（Four Points by Sheraton Four ComfortTM bed）让您安享一夜酣眠。The hotel provides 175 exquisite rooms, including 8 exquisite suites. Modern and simple design refreshes you at each stay. Each room equipped with high-speed network, 55-inch high definition LCD TV and USB socket. Enjoying a cup of coffee or tea in the room, the spacious working space, together with Four Points by Sheraton Four ComfortTM bed, allow you to work and relax with all the comforts.
