招聘Guest Services Manager 宾客服务经理_苏州吴中福朋喜来登酒店招聘信息-最佳东方

Job Responsibilities岗位职责

To supervise Front Office associates to ensure that they are adhering to all hotel policies, procedures and standards while striving towards total guest satisfaction. To ensure that the above-mentioned areas are working in a professional manner at all times. Responsible for hiring, training and development of all concierge-related associates, so they are hospitable, outgoing and guest oriented.

监督前厅部员工的工作，保证他们遵循酒店的规章制度，服务程序及标准并致力于提高所有客人的满意度。确保以上工作区域的员工能始终保持专业的态度。负责所有宾客关系员工的招聘，培训和发展事宜，使他们成为热情的，友好的和以客人为宗旨的员工。

JOB SPECIFICATION 职位要求:

Minimum 3 years Front Desk experience with at least 1 years of Front Desk Supervisory experience.至少3年前台工作经验及2年以上主管经验。

Demonstrated excellent communication and hospitality skills.

有好的沟通能力和对客服务的技巧。

Demonstrated leadership qualities.良好的领导能力。

Demonstrated communication skills. Fluently in English and Mandarin.较好的沟通能力，流利的英文和中文。

便捷交通，轻松畅游 Convenient Traffic for Easy Trip酒店地处历史悠久，人文荟萃的吴中区中心地段，紧邻地铁3号线、4号线，距苏州火车站仅需20分钟车程，距离苏南硕放机场50公里。地理位置优越，交通便利。可轻松前往四大名园之一的网师园，盘门景区，观前街等热门景点，尽情探索千年古城的多样魅力。The hotel enjoys superior location with convenient transportation. Located in the center of Wuzhong District with a long history and rich culture. It's adjacent to metro stations of Line 3 and 4, only takes 20 minutes' drive to Suzhou railway station and 50 km away from Sunan Shuofang Airport. You can easily go to popular scenic spots such as the Master-of-Nets Garden, Panmen, Guanqian Street, etc. Whenever you go, just enjoy and explore the diversified charm of the ancient city. 格调客房，愉悦享受 Exquisite Room with Style酒店拥有172间精美的客房，包含8间精致套房。现代简约的格调设计点亮每次入住的舒适心情。房内配备高速网络连接、55寸高清液晶电视及USB插口。置身其中享受一杯咖啡或热茶，顿时倍感惬意，宽大的工作空间助力高效工作，品牌专属福朋喜来登舒适之床（Four Points by Sheraton Four ComfortTM bed）让您安享一夜酣眠。The hotel provides 175 exquisite rooms, including 8 exquisite suites. Modern and simple design refreshes you at each stay. Each room equipped with high-speed network, 55-inch high definition LCD TV and USB socket. Enjoying a cup of coffee or tea in the room, the spacious working space, together with Four Points by Sheraton Four ComfortTM bed, allow you to work and relax with all the comforts.