Job Responsibilities岗位职责
1. Serving guests at front desk while providing the highest level of service possible in an efficient, courteous and professional manner by following Marriott Standards of aggressive hospitality and adhering to guidelines and procedures.
依据万豪殷勤待客的服务标准和工作指导在前台向客人提供最高水准的，高效的，礼貌的，专业的服务。
2.  Have knowledge about room rates, packages, discounts and promotions and know how to handle.
掌握房价、包价、折扣和促销的所有信息，并知道如何去处理。
3. Have knowledge about guest rooms, locations, amenities, features and all other services offered by the hotel.
掌握客人房间、位置、客房礼物、特色以及酒店提供的所有其它的服务。
4. Strictly follow all cash handling and banking procedures to check out all customers efficiently.
在为客人提供快捷结账的同时严格遵守财务及银行的各项规定。
5. Operate Opera, Onity system well and be able to use key card system.
熟练的使用Opera系统并会使用Onity钥匙系统。
6. Perform guest registration and room assignment correctly and efficiently, accommodate special requests of all customers.
正确的完成客人的登记，房间分配以及协调所有客人的特殊要求。
7. Be knowledgeable about Marriott Bonvoy and other frequent flyer programs. Participate and contribute in Marriott Bonvoy sign-up program; ensure accuracy and activation rate meet brand goal.
了解万豪积分兑换，及其它的常客计划。参与并积极的推广万豪旅享家计划，确保以正确的价格来达到集团目标。

Job Requirement岗位要求
1.Desirable Communication Skill 令人愉快的沟通技巧
2.Positive and cheerful disposition 积极乐观的性格
3.Fluent in English and Chinese 流利的英语和中文
4.Relative work experience preferred 有相关工作经验优先

便捷交通，轻松畅游 Convenient Traffic for Easy Trip酒店地处历史悠久，人文荟萃的吴中区中心地段，紧邻地铁3号线、4号线，距苏州火车站仅需20分钟车程，距离苏南硕放机场50公里。地理位置优越，交通便利。可轻松前往四大名园之一的网师园，盘门景区，观前街等热门景点，尽情探索千年古城的多样魅力。The hotel enjoys superior location with convenient transportation. Located in the center of Wuzhong District with a long history and rich culture. It's adjacent to metro stations of Line 3 and 4, only takes 20 minutes' drive to Suzhou railway station and 50 km away from Sunan Shuofang Airport. You can easily go to popular scenic spots such as the Master-of-Nets Garden, Panmen, Guanqian Street, etc. Whenever you go, just enjoy and explore the diversified charm of the ancient city. 格调客房，愉悦享受 Exquisite Room with Style酒店拥有172间精美的客房，包含8间精致套房。现代简约的格调设计点亮每次入住的舒适心情。房内配备高速网络连接、55寸高清液晶电视及USB插口。置身其中享受一杯咖啡或热茶，顿时倍感惬意，宽大的工作空间助力高效工作，品牌专属福朋喜来登舒适之床（Four Points by Sheraton Four ComfortTM bed）让您安享一夜酣眠。The hotel provides 175 exquisite rooms, including 8 exquisite suites. Modern and simple design refreshes you at each stay. Each room equipped with high-speed network, 55-inch high definition LCD TV and USB socket. Enjoying a cup of coffee or tea in the room, the spacious working space, together with Four Points by Sheraton Four ComfortTM bed, allow you to work and relax with all the comforts.