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To serve as the main point of
contact for all guest requests and needs. Agent is responsible for answering calls in order,
recording the guest request and then pursuing the issue to a resolution. The
agent must exhibit courteous hospitality at all times and fully own the guest
issue. When in communication with the guest, the agent
must be proactive in every area including offering additional services. Most
importantly the agent must coordinate the response to the guest issue and then
follow up with the guest to ensure satisfaction with the result.作为处理所有客人需求的主要服务中心。接线员的主要职责是按规定接听电话，记录客人的要求然后尽快完成。接线员在处理客人要求的过程中须始终保持礼貌的态度。在与客人交流的过程中，接线员须积极对待并提供更进一步的服务。作为接线员，最重要的是须通过协调后给客人以答复，并且后续跟进以确保客人对处理结果满意。
Handle all incoming calls
and correspondence coming into the At Your Service and Reservation department.
Input all bookings in Marsha and handle other clerical work in the office.
处理所有直接和转接至为您服务预订中心的电话，将预订信息输入系统。
语言能力：英语-良好计算机能力：良好
位求职者投递了该职位，你的简历匹配度为
你的综合竞争力排名为第
名
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酒店业--国际高端酒店/5星级
100-499人
中外合营(合资．合作)
便捷交通，轻松畅游 Convenient Traffic for Easy Trip酒店地处历史悠久，人文荟萃的吴中区中心地段，紧邻地铁3号线、4号线，距苏州火车站仅需20分钟车程，距离苏南硕放机场50公里。地理位置优越，交通便利。可轻松前往四大名园之一的网师园，盘门景区，观前街等热门景点，尽情探索千年古城的多样魅力。The hotel enjoys superior location with convenient transportation. Located in the center of Wuzhong District with a long history and rich culture. It's adjacent to metro stations of Line 3 and 4, only takes 20 minutes' drive to Suzhou railway station and 50 km away from Sunan Shuofang Airport. You can easily go to popular scenic spots such as the Master-of-Nets Garden, Panmen, Guanqian Street, etc. Whenever you go, just enjoy and explore the diversified charm of the ancient city. 格调客房，愉悦享受 Exquisite Room with Style酒店拥有172间精美的客房，包含8间精致套房。现代简约的格调设计点亮每次入住的舒适心情。房内配备高速网络连接、55寸高清液晶电视及USB插口。置身其中享受一杯咖啡或热茶，顿时倍感惬意，宽大的工作空间助力高效工作，品牌专属福朋喜来登舒适之床（Four Points by Sheraton Four ComfortTM bed）让您安享一夜酣眠。The hotel provides 175 exquisite rooms, including 8 exquisite suites. Modern and simple design refreshes you at each stay. Each room equipped with high-speed network, 55-inch high definition LCD TV and USB socket. Enjoying a cup of coffee or tea in the room, the spacious working space, together with Four Points by Sheraton Four ComfortTM bed, allow you to work and relax with all the comforts.
