• 管理规范
• 技能培训
• 五险一金
• 岗位晋升
• 带薪年假
• 人性化管理
• 员工生日礼物
• 包吃包住
• 领导好
• 节日礼物

SPECIFIC DUTIES 工作任务 :
 
1.    Staff Management员工管理:
1) Hold a pre-shift meeting with associate.
负责召开与员工的班前例会。
2) Be prepared for each daily activity and review any variations with managers and associates.
准备日常的工作安排和了解关于经理以及员工的变动情况。
3) Ensure all associates are aware of role and responsibilities and operate within their guidelines.
确保所有员工都清楚了解自己的角色和职责，并按照指导方针工作。
4) Communicate daily with managers and GSM to assure consistency and pass-on of pertinent information.
与经理及值班经理沟通以确保相关信息传达的连续性。
5) Consistently document variations in associate’s performance and counselling in such cases.
对于员工的表现和奖罚有完整连续的书面记录。    
6) Ensure associate is properly groomed and uniformed at all times.
确保所有员工始终保持良好仪表及穿着整洁的制服。
7) Ensure department cleanliness is maintained at all times.
确保维护部门的持续整洁。
8) Each associate is expected to carry out all reasonable requests by management, which the associate is capable of performing.
每个员工须在能力范围内执行管理层的所有合理要求。
9) Maintain efficiency in the operation of the associate in a high standard of quality of service and courtesy, bringing total satisfaction to our guests and the hotel.
有效的保证员工在工作中能始终提供高质量的，谦逊的服务，以求为客人带来最满意的服务。
10) Maintain close control and inventory of uniforms, supplies and equipment on hand.
严格控制和清点制服，办公补给用品和日用设备。
11) Prepare and post weekly schedules in accordance to guest needs and associate availability.
每周准备能使员工的能力和客人的需求保持一致的工作安排 。
12) Conduct frequent hospitality audits to ensure the associate are conducting themselves in the manner appropriate for the department. Ensure Service Excellence Standards are in place.
积极指导员工以确保他们按照部门专业精神提供服务。确保实行顶尖服务标准。
13) Maintain a complete and accurate set of logs (pass-on, management roaster, emergency procedures, etc)
制作一份完整和精确的工作手册（包括工作交接，管理安排，应急程序等）。
14) Maintain a good working relationship between the associate and other departments.
与员工和其他部门建立和维持良好的工作关系。
15) Determine the requirements for, and the follow-up on, special groups or VIPs.
对于有特殊要求的团队和贵宾，要经过了解后尽可能去为他们执行，最大程度满足客人需要。     
16) Prepare and submit accident or injury reports when needed.
在需要时准备并提交突发事件及意外伤害报告。
17) Constantly stress to the associate that they are the most effective tools in merchandising the hotel. Establish a “sales pitch” for the associate to use when assisting guests.
经常向员工强调他们是推销酒店商品的最有效的途径。为员工建立一个有效的“销售阵营”来帮助客人。
18) Ensure all guests experiencing a problem receive an appropriate response, any promised compensation is delivered and all guest receive appropriate follow up in a timely and professional manner.
确保所有顾客所反映的问题都得到满意的回复，并使客人对我们专业的态度和及时的弥补措施感到满意。 
19) Able to supervise the associates and handle any associates’ situation.
能监督并调整员工的工作状态。
20) Establish effective communication with associates to gain their trust and respect.
建立与其他员工的有效沟通来赢得他们的信任及尊重。
21) Maintain fair and consistent counselling and/or disciplinary procedures in accordance with Marriott’s Guarantee of Fair Treatment Policy.
始终按照公平对待原则及劝告或惩处程序对待员工以保证与万豪所提倡的公平对待原则相一致。
22）Maintain the Front Office team turn over efficiently.
有效的控制前厅部员工的流失率。

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