• 五险一金
• 节日礼物
• 技能培训
• 带薪年假
• 岗位晋升
• 管理规范
• 包吃包住
• 人性化管理

MAJOR RESPONSIBILIES 责任概要:

Serving guests at front desk while providing the highest level of service possible in an efficient, courteous and professional manner by following Marriott Standards of aggressive hospitality and adhering to guidelines and procedures. 
依据万豪殷勤待客的服务标准和工作指导在前台向客人提供高水准的，高效的，礼貌的，专业的服务。

SPECIFIC DUTIES 工作任务:

1.	Handle all duties according to hotel policies, procedures, internal rules and standards. 
处理所有的工作都要依照酒店政策、程序、内部规定及标准。

2.	Be knowledge about daily hotel operations, check daily event sheet, bulletin boards and be up to date with all changes, new procedures and events.                  
了解日常酒店的运作，检查电子公告牌并更新的所有程序以及宴会。

3.	Get a daily briefing about extra ordinary events to effectively deal with all foreseen situations on a daily basis.        
在每日例会中了解额外的事件，以便快捷的处理所有可能发生的情况。

4.	Give guest an introduction to the facilities in the guest room, i.e. air-conditioning control, light switches, Safety box, TV, telephone, wardrobe, etc. when rooming the guest.
为所有住店客人介绍客房设施，例如：空调控制，电灯开关，保险箱、电视，电话，衣橱等。

5.	Deliver messages and handles requests and questions from guests.
发送留言并处理客人的要求及问题。

6.	Check closets and drawers to see if guest have forgotten items when collecting luggage.
在收取行李时检查壁橱和抽屉确认客人没有遗留物品。

7.	Deliver mail, faxes, messages, packages, flowers etc. promptly to guest rooms.
迅速地把邮件、传真、留言、包裹、鲜花等送到客房。

8.	Log all deliveries to guest rooms. 
登记所有递交给客人的物品。

9.	Deliver any in-house items or papers to various departments in the hotel. 
为酒店各个部门传递用品和文件。

10.	Deliver newspapers to guest rooms.
送报纸到客房。

11.	Run errands for guests when requested.
需要时完成客人的吩咐。

12.	Page guests in public area with the aid of a paging board when requested. 
当需要时在公共区域用告示板寻找客人。

13.	Give careful attention and assistance to disabled guests.
给予残疾客人以特别的关注与帮助。

14.	Be neatly groomed at all times.
随时保持整洁的外表。

15.	Accept baggage that guest may wish to keep in storage room, issues claim ticket and record in the Record Book accordingly.
接受客人要寄存的行李，交给客人行李寄

艺游未境，万豪启新。由世界500强企业泰康保险集团在中国苏州投资开发、万豪酒店集团进行运营管理的苏州阳澄湖泰康万豪酒店即将于2025年第三季度盛大启幕。作为一家具有鲜明艺术特色的高端酒店，这里是一处为日常精心设计的生活空间，将雅致婉约的苏式美学与明快个性的当代艺术相结合，让它成为艺术的发生地，催生出一场过去与未来，艺术与自然的对话。未来，酒店将秉承万豪品牌彰显现代设计和全心相待待客艺术的特色，为宾客创造兼顾优雅商务和精致休闲于一体的沉浸式旅居体验。