招聘预订主管_聊城高新假日酒店招聘信息-最佳东方

To supervise the operations of the Reservations Department during shift by assisting to co-ordinate operational plans to meet Hotel sales targets.

通过协调运营计划来达到酒店销售目标，并以此监管预订部的运营。

Crowne Plaza®, we want our guests to feel able to do their best, achieve their goals and be recognized for their success. To help them we need you to stay One Step Ahead and:

• Create confidence – by being an expert at what you do; by acting and looking the part and adapting your style to match your guests’ pace in all you do.

• Encourage success – by supporting and respecting your guests and their goals; by recognizing them and making them feel valued and important; and offering thoughtful choices to help them feel restored and balanced.

• Make it happen – by being perceptive to your guests’ needs; by taking ownership for getting things done and working seamlessly with others to help guests be successful.

DUTIES AND RESPONSIBILITIES

• In absence of Manager, conducts shift briefings to ensure hotel activities and operational requirements are known

在经理缺席的情况下主持交接班说明会，确保员工了解酒店的活动和运营要求

• Sell the InterContinental Hotels Group products and services using up-selling and suggestive selling techniques

运用销售技巧和房间销售升级推广洲际酒店集团的产品和服务

• Promote the Hotel’s (and ICHG generally) products and services

推銷酒店（以及整个洲际酒店集团）的产品和服务

• Maintain a high level of product and service knowledge about all ICHG Hotels in your region

充分了解所在地区的洲际酒店集团成员的产品和服务

• Prepare and execute action plans which increase reservation sales and associated business

准备和执行增加预订销售和相关业务的工作计划

• Record and process reservations made by phone/fax/email

记录和处理通过电话，传真，电子邮件进行的预订

• Accept wait list reservations

接受等待名单预订

• Process amendments to reservations such as extensions, early departures, etc

修改延期和提前离店等特殊情况的预订记录

• Manage “no show” reservations by investigation and recording of same

调查和记录未按预订日期抵店的预订情况

• Record special billing arrangements for groups and conventions

对团队和会议的特别账单安排进行记录

• Liaise with Front Office Manager or Credit Manager for all reservations requiring credit approval

与前厅部经理或信用经理联系所有要求信用审批的预订事宜

• Maintain knowledge of special rates/ offers/ promotions

掌握关于特价，优惠，促销活动的信息

• Monitor reservation levels and inform Managers of current and future occupancy rates

监测预订情况，并向经理通报目前和将来的入住率

• Prepare reports as requested (eg to travel agents, business houses etc)

按照要求准备报告（如给旅行代理和商业机构报告等）

• Prepare reservation sales reports

准备预订销售报告

• Works with superior on manpower planning and management needs

和上级一起进行人力规划和管理需求。

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