·在整个工作过程中,始终保持高度的客户服务意识。
·持积极的工作态度,做好本职工作,并且主动解决问题,能够始终清晰的与客人或同事进行交流。
·能够提出对酒店的运作及环境有益的意见或建议。
·能够积极的向客人及供应商推荐酒店的服务及设施。
·在工作过程中能够做好本职工作,保证自己及其他人的安全。
·熟悉掌握菜单及饮料单上的内容,并可以详细的给客人做出解释。
·了解健康食品的要求,并可以给出适当的建议。
·能够达到产品知识的要求。
·可以根据客人不同的国籍推荐菜单上的食品。
·了解其他餐厅的菜肴,以便向客人推荐。
·熟悉所有餐厅及酒店其他部门的营业时间。
·可以向客人推荐其它具有吸引力的餐厅或场所。
·在餐厅备餐的过程中严格遵守服务标准。
·微笑服务,协助顾客就座、挂外套及背包等,并做自我介绍。
·保证客人都被引领入座并询问他们喜欢吸烟区或非吸烟区。
·满足客人的各项要求,如不能立即回答客人的问题请与经理联系。
·确保所有服务都符合标准。
·在客人进入或离开餐厅是都面带微笑并问候客人,无论在任何服务区内。
·将服务客人放在首位。
·在工作过程中始终体现职业素质。
·向上一级主管或副经理、经理汇报发生的任何事故。
·如有必要,该部门有权更改或补充该职位描述。
·完成任何其他合理的职责和被指派的职责。
诚邀好客使者一同让我们的城市变得鲜活 !Canopy by Hilton is the energizing, new hotel in the neighborhood offering simple guest-directed service, thoughtful local choices, and surprisingly comfortable spaces, so guests simply feel better going forward. Each property is designed as a natural extension of its neighborhood, with local design, food and drink, and delivers a fresh approach to hospitality and the guest experience. Canopy by Hilton is the lifestyle hotel brand of Hilton. 希尔顿嘉悦里酒店及度假村是酒店品牌中极具活力的新酒店,为宾客提供简单的宾客专属订制服务、贴心的本土选择和舒适的空间,让宾客体验到优质的住宿体验。每一家酒店都是周围环境的自然延伸,提供本地化的设计和餐饮,打造全新的酒店服务和宾客体验。希尔顿嘉悦里酒店是希尔顿旗下的生活方式品牌。Nestled by Jinsha Lake, Canopy by Hilton Hangzhou Jinsha Lake is next to the uprising urban park including entertainment, F&B and water sports. Conveniently located in the heart of contemporary Hangzhou East, the hotel is just 30 minutes drive from Xiaoshan International Airport and 20 minutes by metro to Hangzhou East Railway Station. Within a walking distance to the West Xiasha metro station.杭州金沙湖和达希尔顿嘉悦里酒店坐落于金沙湖畔,毗邻东部新城中心新兴的集娱乐、餐饮、及水上活动为一体的城市公园。距萧山国际机场仅30分钟车程,乘地铁20分钟即可到达杭州东站。In our 179 Just-Right Rooms, there’s a place for everything, and everything is just where it belongs. A palette of honest, natural and warm materials creates a tranquil room. The clean lines and thoughtful use of space put you at ease while the delightful details emerge: furniture that’s simple in its comfort and true to its function, a bathroom that invites, and a few local touches.179间恰如所需的嘉悦里客房选用了各色朴实、自然和温馨的装饰材料,房间整体格调散发着静谧的气息。干净利落的线条和精心规划的空间方便你放松身心,而简约舒适的实用家具、干净整洁的浴室及本地特色元素则让入住体验更加愉悦。Explore the local neighborhood with complimentary Canopy bike or jogging around Jinsha Lake would be a perfect way to boost your day. Enjoying the panorama Lakeview gym makes the exercise even more exciting.与嘉悦里自行车一起探索当地的社区或慢跑于环金沙湖的步道将是畅享整天的一个完美方式,俯瞰金沙湖全景的健身中心让运动成为一种愉悦的享受。