岗位职责
1、健全各种问讯资料。
2、掌握客房预订情况,向部门经理报告重要团体和客人的订房情况,检查VIP通知单的发送情况,负责VIP接待工作的落实。
3、处理总台工作中的差错,处理宾客有关投诉。
4、负责总台财产、设备的使用管理和保养工作,及各类资料的收集、存档及管理工作。
5、检查每日的报表是否有误,并及时纠正。
6、建立体质良好的宾客关系,努力增加客房销售。
岗位要求
1、有同岗位工作经验2年以上。
2、有良好的团队领导精神及执行力。工作认真负责,作风正派。
3、熟练掌握前厅部工作的各个环节和程序。
4、身体健康,品貌端正,气质高雅。
5、掌握酒店管理基础知识,善于同宾客交往、沟通,处理周到、果断,能独立处理各种投诉。
诚邀好客使者一同让我们的城市变得鲜活 !Canopy by Hilton is the energizing, new hotel in the neighborhood offering simple guest-directed service, thoughtful local choices, and surprisingly comfortable spaces, so guests simply feel better going forward. Each property is designed as a natural extension of its neighborhood, with local design, food and drink, and delivers a fresh approach to hospitality and the guest experience. Canopy by Hilton is the lifestyle hotel brand of Hilton. 希尔顿嘉悦里酒店及度假村是酒店品牌中极具活力的新酒店,为宾客提供简单的宾客专属订制服务、贴心的本土选择和舒适的空间,让宾客体验到优质的住宿体验。每一家酒店都是周围环境的自然延伸,提供本地化的设计和餐饮,打造全新的酒店服务和宾客体验。希尔顿嘉悦里酒店是希尔顿旗下的生活方式品牌。Nestled by Jinsha Lake, Canopy by Hilton Hangzhou Jinsha Lake is next to the uprising urban park including entertainment, F&B and water sports. Conveniently located in the heart of contemporary Hangzhou East, the hotel is just 30 minutes drive from Xiaoshan International Airport and 20 minutes by metro to Hangzhou East Railway Station. Within a walking distance to the West Xiasha metro station.杭州金沙湖和达希尔顿嘉悦里酒店坐落于金沙湖畔,毗邻东部新城中心新兴的集娱乐、餐饮、及水上活动为一体的城市公园。距萧山国际机场仅30分钟车程,乘地铁20分钟即可到达杭州东站。In our 179 Just-Right Rooms, there’s a place for everything, and everything is just where it belongs. A palette of honest, natural and warm materials creates a tranquil room. The clean lines and thoughtful use of space put you at ease while the delightful details emerge: furniture that’s simple in its comfort and true to its function, a bathroom that invites, and a few local touches.179间恰如所需的嘉悦里客房选用了各色朴实、自然和温馨的装饰材料,房间整体格调散发着静谧的气息。干净利落的线条和精心规划的空间方便你放松身心,而简约舒适的实用家具、干净整洁的浴室及本地特色元素则让入住体验更加愉悦。Explore the local neighborhood with complimentary Canopy bike or jogging around Jinsha Lake would be a perfect way to boost your day. Enjoying the panorama Lakeview gym makes the exercise even more exciting.与嘉悦里自行车一起探索当地的社区或慢跑于环金沙湖的步道将是畅享整天的一个完美方式,俯瞰金沙湖全景的健身中心让运动成为一种愉悦的享受。