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1.要时刻展示给客人最佳的仪容、仪表;
2.熟知所有管辖范围内的工作并确保对下属员工进行管理及监督;
3.将所有影响对客服务及酒店运营的相关信息,直接汇报至房务部总监或前厅部经理,确保沟通;
4.为所有部门提供有效的协助及指导;
5.检察长时间做“免打扰”的房间,及时跟进并保留书面记录;
6.每日检查“差异房”房态,跟进并保留书面记录;
7.对酒店中出现的问题及时反应,以确保客人得到及时的关注和认知;
8.回馈客人的需求并解决相关的问题;
9.协助前厅为贵宾分配房间,迎接及送别贵宾;
10.为前厅部会议准备相关内容, 组织前台交接班会;
11.宣传及推广酒店内部的设施及服务;
12.分析及批准权限内的房间、房价变化,现金付款,预借现金,折扣和减帐;
13.通过分析房价差异表,确保房费收益管理;
14.紧急情况下,通过酒店管理系统采取必要的行动;
15.熟知酒店所有应急预案程序;
16.熟知财务政策;
17.未经酒店同意,不得泄露酒店、客人和员工的信息;
18.履行管理层安排的其他工作职责。
岗位要求
1.性格开朗;
2.良好的沟通技巧;
3.熟知酒店Opera系统;
The first Cordis Resort in China, located next to Dongqian Lake, walking distance to Mashan Wetland and close to the stone carving museum of the Southern Song Dynasty and Fuquan Mountain. Heartfelt Service with extraordinary experiences. The hotel features 238 spacious guest rooms and villas with stunning views of Dongqian Lake and the surrounding mountain scape. A large bathroom and Sun Terrace invites guests to relax and recharge from the busy city. The hotel has five food and beverage outlets: All Day Dining Cordis Market, Chinese Restaurant Ming Court, Specialty Restaurant Lake House, Lobby Lounge and Bar 29°. A variety of function rooms deliver multiple choices to guests. Featuring the 805sqm pillar-less Grand Ballroom with 7m ceiling height, the perfect venue for weddings, social events, meetings and conferences. The Grand Ballroom can be partitioned into 3 independent rooms for flexibility. In addition, there are more multi-functional meeting venues available for various purposes. Our experienced team is committed to personalised guest service and is on hand to ensure that all your events are professionally delivered. Created for families with children, an extensive indoor and outdoor Kids Center, comprehensive Health Club, and “Chuan” Spa to exercise or just relax. The Cordis Dongqian Lake is situated in a tranquil garden setting surrounded by mountain and lake views. Cordis is an international collections of timeless hotels and resorts by Langham Hospitality Group, offering approachable luxury paired with a service that is heartfelt and intuitively generous. 中国首家康得思度假型酒店,位于东钱湖畔马山湿地旁,临近南宋石刻公园与福泉山茶场景区,全心以您为本,体验非凡! 酒店拥有238套全市稀有宽敞舒适的豪华客房及别墅,每间客房均配备有首屈一指的洗浴间和露台,足不出户即可欣赏青山碧水迷人的自然风光; 酒店拥有5个精选餐饮设施:东悦市集全日餐厅,明阁中餐厅,湖居特色餐厅,大堂酒吧及二十九度酒吧; 805平方米、高达7米的多功能豪华无柱式大宴会厅可独立分隔为3个独立的中型宴会厅,更有其他多功能现代化会议场地供选择;经验丰富的宴会团队为您提供量身定制的专业服务; 酒店还配有超大型室内外儿童主题乐园、健身中心,和「川」水疗中心。 酒店园林叠瀑环绕,个性化的关怀服务,打造难忘的独特活动记忆以及让您在褪去城市繁华后享受一份宁静与舒适。 康得思是朗廷酒店集团旗下的国际酒店及度假酒店品牌,以全心全意的挚心服务,为宾客缔造亲切而奢华的住宿体验。 CORDIS, DONGQIAN LAKE, NINGBO宁波东钱湖康得思酒店28 SHASHAN ROAD, DONGQIAN LAKE, NINGBO, 315133, CHINA中国宁波东钱湖旅游度假区沙山路28号,邮编315133电话T +86 574 5666 8888 传真F +86 574 5666 9999CORDISHOTELS.COM/DONGQIANLAKE面试时间:周一至周五 10:00 - 16:00面试地址:马山休闲露营地公交站旁 (公交 960路/966路内环/966路外环/968路)