【岗位职责】
1、确保自己的服饰、发型整洁、淡妆等方面全部符合规定的要求。
2、查看交班记录,了解上一班的移交事项,并负责处理。
3、熟悉预订资料,了解客情,尤其要记住即将来店的贵宾、常客的姓名,了解酒店的所有活动。
4、熟悉酒店有关客房销售的各项政策,向来店宾客推销客房,努力争取最好的经济效益。
5、熟练总台各项专业业务和技能,搞好对客服务。
6、熟练掌握店内外信息,提供准确的问讯服务。
7、负责为下榻酒店的宾客办理入住登记手续。
8、负责客房钥匙的管理和发放工作并严格遵守验证制度。
9、制作有关报表,为其它部门提供准确的接待信息。
【岗位要求】
1、大专以上文化程度,懂得英语。
2、性格开朗、头脑灵活、工作踏实,具有较强的服务意识、推销意识和责任感。
3、通晓酒店各项对客政策、设施设备及服务种类以及总台工作程度和规范。
4、相貌端正,身体健康。
蓄势待发妙趣登场COME ON INWE'RE RECRUITING地点 LOCATION:上海市嘉定区江桥镇金沙江西路958弄1号交通 TRAFFIC:地铁 13 号线「金沙江西路站 」上海虹桥金沙voco酒店,为您开启妙趣之旅。voco作为洲际酒店集团旗下全新轻奢品牌,是与众不同,妙趣横生,值得信赖的酒店。我们专注细节,为您打造贴心可靠的住享体验,并保留每一家酒店妙趣迷人的个性化特色,带来一个高端而又灵活惬意的曼妙空间。Welcome to voco Shanghai Hongqiao Jingsha. voco is a new IHG hotel brand that brings a ‘reliably different’ experience to your stay. Hotels to count on that are different enough to be fun. Our new family of hotels are connected by their individual characters, that make dependable travel memorable.酒店坐落在上海北虹桥嘉定与普陀交界唯一全服务豪华型酒店。The Hotel is the only full-service luxury hotel located at the junction of Jiading and Putuo in North Hongqiao, Shanghai.酒店靠近上海虹桥交通枢纽,联通临空经济园区,连接地铁13号线及西郊慧创园区,得天独厚的地理优势使其成为商旅出行的不二之选。The hotel is located near the Shanghai Hongqiao transportation hub, connected to the Airport Economic Park, and linked to Metro Line 13 and the Western Suburban Huichuang Park. Its unique geographical advantage makes it the best choice for business travel.酒店拥有228间豪华舒适的客房与套房,客房内精致的家具充分体现出本地的设计风格和时代特色。酒店拥有550平米的多功能大宴会厅以及各种中小型会议室5个,可满足不同规模的活动需求。The hotel has 228 luxurious and comfortable guest rooms and suites, with exquisite furniture that fully reflects the local design style and era characteristics. The hotel has a 550 square meter multifunctional banquet hall and 5 small and medium-sized meeting rooms that can meet the needs of events of different scales