【岗位职责】
1、确保服从集团品牌的方针政策,程序以及品牌标准
2、根据员工的个人质素做出相应的培训计划,完成并考核。
3、依据不足之处制订和实施行动计划在影响到客户服务之前
4、协助下级员工遵守已建立的程序和方针政策
5、确保每个时段的餐桌摆放都是正确的
6、确保边台在任何时候都保持干净整洁的状态
7、和厨房员工保持良好的关系和有效的沟通
8、帮助准备培训计划
9、注意个人形象的展示和恪守时间标准
10、热情迎接客人,适当的处理客人的意见和问题,并促进销售,以达到预期的收益效果
11、正确介绍菜单,适当的时候为客人提供好的建议,为客人服务食品和酒水
12、与客人保持良好的关系,提供人性化得服务
13、根据库存量安排采购单、
14、准备每周的班次表
15、执行培训计划,合理安排时间
16、掌握相关的食品,酒水以及服务知识
17、灵活运用与客人相处的技巧
【岗位要求】
1、掌握所有食品及饮料业务和现代管理原则方面的经验
2、有一年以上工作经验
3、能够按标准进行工作
蓄势待发妙趣登场COME ON INWE'RE RECRUITING地点 LOCATION:上海市嘉定区江桥镇金沙江西路958弄1号交通 TRAFFIC:地铁 13 号线「金沙江西路站 」上海虹桥金沙voco酒店,为您开启妙趣之旅。voco作为洲际酒店集团旗下全新轻奢品牌,是与众不同,妙趣横生,值得信赖的酒店。我们专注细节,为您打造贴心可靠的住享体验,并保留每一家酒店妙趣迷人的个性化特色,带来一个高端而又灵活惬意的曼妙空间。Welcome to voco Shanghai Hongqiao Jingsha. voco is a new IHG hotel brand that brings a ‘reliably different’ experience to your stay. Hotels to count on that are different enough to be fun. Our new family of hotels are connected by their individual characters, that make dependable travel memorable.酒店坐落在上海北虹桥嘉定与普陀交界唯一全服务豪华型酒店。The Hotel is the only full-service luxury hotel located at the junction of Jiading and Putuo in North Hongqiao, Shanghai.酒店靠近上海虹桥交通枢纽,联通临空经济园区,连接地铁13号线及西郊慧创园区,得天独厚的地理优势使其成为商旅出行的不二之选。The hotel is located near the Shanghai Hongqiao transportation hub, connected to the Airport Economic Park, and linked to Metro Line 13 and the Western Suburban Huichuang Park. Its unique geographical advantage makes it the best choice for business travel.酒店拥有228间豪华舒适的客房与套房,客房内精致的家具充分体现出本地的设计风格和时代特色。酒店拥有550平米的多功能大宴会厅以及各种中小型会议室5个,可满足不同规模的活动需求。The hotel has 228 luxurious and comfortable guest rooms and suites, with exquisite furniture that fully reflects the local design style and era characteristics. The hotel has a 550 square meter multifunctional banquet hall and 5 small and medium-sized meeting rooms that can meet the needs of events of different scales