招聘宾客服务经理/值班经理_新昌安岚招聘信息-最佳东方

· Reports directly to and communicates with the Front Office Manager on all pertinent matters affecting guest service and hotel operations.

直接向前厅部经理汇报并就所有与宾客服务及酒店运作相关的问题进行沟通。

· Assist Front Office Manager in execution of the management of FO staff，Monitor Front Office personnel to ensure guests receive prompt, cordial attention and personal recognition

协助前厅部经理监督管理员工，以确保来宾被及时的礼貌接待并得到充分的注意和重视。

· Maintain appropriate standards of conduct, dress, hygiene, uniforms, appearance and posture of departmental employees

保持部门员工的行为、装束、卫生、制服穿着、外表和仪态标准

· Provides functional assistance and direction to all departments. Cooperates, coordinates and communicates with other hotel departments as required. Maintain inter-departmental relationships to ensure seamless customer service

向所有部门提供功能性支持和指导，按需要与酒店其它部门进行合作、协调和沟通。保持各部门之间的关系以确保对客服务畅通

· Assists Guest Relations in greeting, rooming, and sending off VIP guests. Ensures VIPs and IHG Rewards club guests receive special attention.

协助客户关系部门迎接贵宾，为其安排房间并在其离店时送行。保证贵宾和优悦会会员受到特别关照。

· Handling guest complain, responds to guest needs and resolves related problems

处理宾客投诉，就客人的需求做出反应并解决相关问题。

· Fully conversant with all hotel emergency procedures.

熟知酒店紧急情况所有处理程序。

· Supports and assists Front Office personnel and all departments at peak periods.

在高峰期向前厅部工作人员和其它所有部门提供支持和协助。

· Inspects front of house and back of house regularly for cleanliness.

定期检查一线各部门和二线各部门的清洁状况。

· Provides input for Front Office meetings.

为前厅部会议提供信息。

· Checks billing instructions and monitors guest credit

检查结帐说明并监督客人信用情况。

· Analyses and approves discounts and rebates.

分析和批准打折相关事宜。

· Analyses the rate variance report to ensure rooms revenue control

分析房价差异报告以保证控制客房收入。

· Approve upgrades and special amenities in absence of manager

批准房间的免费升级及特殊设备的使用

· Ensures front line staff complies with FIT marketing techniques and maximize sales. Maximize occupancy, revenue and average rate while maintaining high service standards

确保一线员工遵从散客市场技巧并最大化的进行销售。在保持服务的高标准的同时将入住率、收益和平均价格最大化

· Works with Superior and Human Resources on manpower planning and management needs

与上级领导和人力资源部一起进行人力规划和管理需求。

· Works with Superior and Director of Finance in the preparation and management of the Department’s budget.

与上级领导和财务总监一起编制和管理部门预算。

新昌安岚是锦和集团旗下的顶级奢华度假酒店，坐落于浙江省绍兴市新昌县的穿岩十九峰风景名胜区，于2021年8月1日开业。酒店背倚浑然天成的山石，面朝波涛卷逐的韩妃江，各种设施如玉石一般点缀山谷之间——105套临江而建的别墅错落有致，与山间翠绿的茶园和陡峭的石壁遥相辉映。全日餐厅听涛阁，附带雪茄红酒吧的西餐厅踏云轩以及一览众山小的茶室知茶山房缔造中西合璧的美馔享受；配备齐全的会议与宴会设施打造至臻会务目的地体验；水疗中心令人放松身心、回归自我；健身娱乐设施丰富多样，广阔的户外空间包括浪漫的心形草坪绿野仙踪、见证人生重要时刻的星空礼堂、天幕剧场、马术中心、儿童活动区等更是追求生活品质和举家休闲的隐世之选。