- 服务热线:400-826-0101 (9:00-18:00)
- 杭州总部:0571-88866108 (9:00-18:00)
- 服务邮箱:service@veryeast.com
- 联系我们
![](http://f3-v.veimg.cn/user/static/pcdl.dc946360.png)
扫码下载最佳东方APP
![](http://f3-v.veimg.cn/user/static/wx.2917415b.png)
扫码关注最佳东方公众号
岗位职责
Provide leadership and guidance to Lobby and service agent during the assigned shift to ensure consistent quality service is provided. Direct supervision of team member is necessary, while ensuring that all guests receive optimum. Provide service in accordance with the standards, policies and procedures.
负责当值期间领导服务员做好各个区域接待工作,提供一致高效的服务。直接督导员工的工作,通过本酒店的规章制度以确保为客人提供符合标准的完美服务。
任职资格:
1. Ability to read, write, speak and understand the English language to communicate effectively with guests and employees.
能有效的用英语沟通交流。
2. Ability to access and accurately input information using a moderately complex computer system, including Hilton property management systems.
能快速有效的运用电脑操作系统, 包括希尔顿自有的管理系统。
3. Interpersonal skills to provide overall guest satisfaction.
以较强的人际交往能力提高客人满意度。
4. Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect and analyze accurate information and resolve conflicts.
擅长于处理宾客关系,能快速有效的应对各种问题。
5. Ability to work under pressure and deal with stressful situations during busy periods.
能在强压下胜任工作。
6. 2 related working experience preferred.
两年相关工作经验者优先。
7. Line operations management and labor related experience preferred.
有运营部门工作经验者将被优先考虑。
启东希尔顿花园酒店是希尔顿集团在江苏省的首家希尔顿花园品牌酒店(Hilton Garden Inn)位于启东市新兴繁华商业区,酒店地理位置优越,交通便利,靠近高速公路启东东出口,距上海市区需1.5小时车程,距上海浦东国际机场仅需1个小时。酒店周边云集各类时尚购物中,娱乐设施和高档住宅区。本地的吕四渔港更是盛产各类海鲜水产品,启东希尔顿花园酒店是商务和休闲人士下榻的理想之选。Hilton 希尔顿希尔顿是国际最具知名度的酒店管理公司之一,拥有十八大卓越酒店品牌,拥有超过100年历史,酒店行业领导者之一。集团旗下囊括超过6,500家酒店,近1,000,000间客房,遍布全球119个国家和地区。一个世纪以来,希尔顿始终致力于为商务和休闲旅客提供最好的住宿、服务、便利和价值。Hilton Garden Inn希尔顿花园希尔顿花园酒店是一家备受赞誉的、高档的、高性价比型酒店,持续致力于为商旅客人提供满意的服务。我们的品牌始于1990年,目前已有超过700家酒店遍布于世界各地。