• 带薪年假
• 岗位晋升
• 五险一金
• 节日礼物
• 技能培训
• 管理规范
• 员工生日礼物
• 人性化管理

l  To have complete knowledge of Novotel standard operating policies and procedures for the Primer Club.
全面掌握诺富特贵宾酒廊标准操作政策和程序方面的知识。
l  To have complete knowledge of Accor Program
全面掌握雅高集团会员活动知识。
l  Builds relationship with guests to delight and gain loyalty.
与客人建立友好关系， 使其获得惊喜，赢得客人忠实感。
l  Notes, collects and actions on any guest’s preferences.
确保宾客喜好表的记录，收集和行动实施。
l  Ensures all interactions with guests are handled professionally and with care adhering to hotel policies and procedures.
根据酒店的政策和程序确保专业地处理与客人的关系，并且关心客人。
l  Utilizes and develops communication tools and channels for the dissemination of information and workflow in the section..
利用和发展沟通交流的工具和途径， 为部门进行很好的工作信息和流程的传递。
 
TECHNICAL RESPONSIBILITIES  技术职责
 
l  Checks house status for Primer Club floor.
检查贵宾楼层房间的销售情况。
l  Works with Front Office Rooms Controller to pre-assign rooms for all Club reservations, taking note of special requests and early arrivals.
与前厅部控房员协调，为行政楼层所有预定预先分房，并注意到提前抵达和有特殊要求的客人。
l  Coordinates with Housekeeping on the set up of amenities in Primer Club rooms prior to guests’ arrival.
与客房部协调，确保在客人到达之前准备好贵宾楼层房间里的备品。
l  Performs check-ins and check-outs promptly and efficiently according to standards.
为客人办理快速入住离店结帐手续。
l  Performs all cashiering functions promptly and efficiently.
迅速有效地处理结帐手续。
l  Assists in setting up the service counters and table setting for breakfasts and evening happy hours.
帮助布置服务柜台，早餐和晚间欢乐时光的餐桌摆放。
l  Performs F&B service to guests in the Lounge promptly and efficiently according to standards.
根据标准在贵宾楼层酒廊迅速有效得提供餐饮服务。
l  Set up the Primer Club Lounge with amenities such as updated international newspapers, periodicals and magazines, table games and video tapes.
准备贵宾楼层酒廊备品，如当日的国际报纸，期刊杂志，桌面游戏和音像制品。
l  Ensures the Lounge as well as buffet area are kept clean and tidy at all times throughout the day.
确保酒廊和自助餐区域始终保持干净整洁。
l  Follow up on “Trace” report.
跟进“追踪”报告。
l  Is totally familiar with the Front Desk（Reception/Cashiering）back-up procedures in the event that any Front Office equipment malfunctions.
如果前厅部的设备发生故障，确保熟悉前台的所有应急程序。
l  Ensures all interaction with guests are handled professionally and with care adhering to hotel’s policies and procedures.
确保用专业得态度处理客人问题，并贯彻执行酒店的政策和程序。
l  Ensures the meeting room is ready, clean and all arrangement is placed prior to the start of the meeting.
会议之前要确保会议室的干净整洁，并确保所有物品已准备好。
l  Ensures the billing for the guest is accurately prepared.
确保正确为客人准备账单。
l  Ensures all operating equipment is maintained in proper working condition.
确保所有工作设备都维持在一个好的工作状态。
 

上海建滔诺富特酒店位于上海大虹桥商业经济中心。毗邻地铁2号线，便捷通达各大商圈。快速可达上海国家会展中心，上海虹桥国际航站楼以及上海虹桥火车站。       酒店拥有367间宽敞而时尚的客房；3个精选餐厅，无论是中餐还是西餐，全面满足您的味蕾需求；7个多功能宴会厅以及专业而完善的会议设施，多维度满足您的每一个会议需求。此外酒店配备健身房，以及室内恒温泳池，工作之余尽可享受属于自己的惬意时光。 Novotel Shanghai Hongqiao is located in the heart of Hongqiao Commerce area.Hotel is within walking distance to Metro Line2, quickly get to National Exhibition and Convention Center (Shanghai),Shanghai Hongqiao International Airport and Shanghai Hongqiao Railway Station in short time.Hotel has 367 spacious guestrooms, 2 balanced restaurants,1 fascinated bar, 7 flexible meeting room facilities, and outstanding fitness facilities cater to both business and leisure travelers.