招聘FO Host Spvsr 前厅主管_乌镇阿丽拉酒店招聘信息-最佳东方

1.Plans and supervises the day to day operations of the reception section which are related to the arrival and departure of guest, including the room sales, the room assignments of VIPs, Groups and Crews and room registrations
计划并管理前台每日预抵，离店相关的情况，包括客房销售、VIP及团队客人的房间安排和入住登记情况
2.Coordinates and monitors the work of direct subordinates and verifies that all receptionists are well groomed in order to ensure clients’ satisfaction and adherence to service standards
协调并监督直接下属的每日工作，要求宾客接待员保持良好的仪容仪表，以确保客人满意并达到酒店的服务标准
3.Carries out training for new employees and on the job training. Motivates staff to bring about excellent performance. Participates to the evaluation of staff performance once a year
负责新员工的相关培训及在职培训，激励员工保持优秀表现，并参与部门员工年度绩效评估
4.Handle requests and complaints in a polite and efficient manner, gives further instructions to the relevant staff if needed to ensure customer satisfaction and maintains a record of all complaints received from all guests. Follows up when necessary
礼貌并有效的处理客人的要求和投诉。为确保客人的满意度，予以相关员工进一步的指导，并收集和记录所有客人的投诉和意见，必要时予以跟进

阿丽拉乌镇坐落于有着上千年历史的著名水镇——乌镇，有“鱼米之乡、丝绸之府”之称，并誉为“中国最后的枕水之家”。酒店设计充分融入了江南水乡的主要三大元素：石拱桥，水系，当地文化，并结合当代极简主义的设计理念，将酒店重新定义奢华体验的新标杆，并带给宾客别具一格的专属体验。酒店拥有125间套房以及别墅，与古镇的历史文化相得益彰，呈现出一种默契的动态平衡。套房拥有轩敞明亮的卧室和起居空间，设计感拒绝繁复，保持简约风格。此外酒店的诸多设施还包括独具特色的中西餐厅、多功能宴会厅、会议室、酒吧，室内外恒温泳池、水疗及健身中心、图书馆、Alila Living精品廊。酒店地处于浙江省桐乡市乌镇镇。首批中国历史文化名镇、中国十大魅力名镇、全国环境优美乡镇、国家5A级景区，拥有7000多年文明史和1300年建镇史。2014年11月19日成为世界互联网大会永久会址。我们致力于探索更进一步充满创造力待客之道，你准备好加入我们了吗？加入我们的团队，在这里开启您酒店行业的新旅程！Alila Wuzhen is located near the ancient water town of Wuzhen. Wuzhen’s 1300 years’ history and its well preserved waterways, winding paths and picture perfect vistas make it a prime Chinese cultural heritage and destination. With ancient silk trade and amazing local delicacies with rich tradition and artisanship, you will find a maze of discovery at your doorstep. Our bespoke Alila Leisure concierge will help you to settle in and discover uniquely local sights. Our property entails 125 generous suites and villas that are built around private courtyards and waterways that give the rich history a contemporary context. With 4 F&B outlets that present food with a local soul, our amazing SPA Alila, an indoor & outdoor swimming pool , a great Gym and Yoga facilities you will indulge yourself with ease. For meetings we have venues for 15-500 guests that can create the context and conducive environment to build your next level of success. Supported by service from the heart and functional technology we build memories that matter. We seek to deliver the next level of intuitive and innovative hospitality. Are you ready and confident to contribute?Come to join in our team and help build a unique property and success! The future of hospitality starts here.