• 五险一金
• 节日礼物
• 技能培训
• 带薪年假
• 岗位晋升
• 管理规范
• 员工生日礼物
• 包吃包住
• 人性化管理

主要职责


Main Duties
1.确保客人在酒店的最佳入住体验, 负责建立和维系客户和酒店之间的良好沟通和关系


To ensure guests have best experience in the hotel,
responsible for establishing and maintaining mutual understanding and goodwill
between guests and hotel. 
2.确保在大堂欢迎及欢送客人。


Ensure Welcome and Departure are carried out to guests in the lobby.
3.欢迎并感谢每一位客人的到来，面对微笑，目光接触，及友好的问候，尽可能称呼客人的名字。
Welcome and acknowledge each and every guest with a smile, eye contact,
and a friendly verbal greeting, using the guest's name when possible.
4.了解并熟悉酒店的产品，包括营业时间，度假设施，服务，促销等。
Understand and be knowledgeable about resort products including outlets’
operation hours, resort facilities and offerings, resort promotions, etc.
5.向客人提供关于酒店内的硬件设施，服务，促销活动，营业时间，建议性信息。
Supply guests with direction and information regarding property
amenities, services, promotions, activities, hours of operation,
recommendations. 
6.与客人交谈，寻找机会，以提高客人的体验，并通过询问客人的问题，更好地了解客人的需求，通过专业的角度，观看/聆听客人的喜好，以积极和及时的方式采取行动。
Engage guests in conversation to find opportunities to enhance guests’
experience and generate more revenue for the hotel by asking questions of
guests to better understand their needs, watching/listening to guest preferences,
and acting on them in a professional, positive and timely manner.
7.与餐饮，水疗，康乐等相关同事联系，协助客人为其预订。
Contact appropriate colleagues in Food & Beverage, Spa, and
Recreation to assist guests with making reservation/booking. 
8.带领携程客人识别和解释房间内的设施（例如使用房卡，电子设备，迷你酒吧，室内保险柜及洗衣服务）
Identify and explain room features to Ctrip guests (e.g., use of room
key, electronic devices, mini-bar, in-room safe, valet laundry services).
9. 管理入住体验，并与礼宾部，前台及嘉宾轩团队紧密合作。协助前台陪同客人前往相关的目的地，并利用机会与客人接触。


























Manage the Arrival Experience and work closely with the Concierge, Front
Desk, and Regency Club Team. Assist Front Office with escorting guests to the
relevant destination and use the opportunity to engage with the guests.
10.与相关部门协作，协调贵宾在店内的各项活动。


Co-ordinates VIP movements with relevant Departments as advised.
11关注线上平台的顾客评价，并致力于提升携程等渠道的评分。


Focus on online channel guest comments and maximum enhance Ctrip guest
experience.


12.和相关部门紧密沟通贵宾客人的相关信息,同时检查更新的贵宾到达报表,同时保证相应的欢迎物品,包括准备无预定贵宾的欢迎物品.


Distributes VIP release to department concerned after having obtained
room members and signature of Guest Experience Manager. Check additional VIP
report for delivery of special amenities and prepares additional requisition
for VIP Walk In for distribution.


13.留意客人的要求及时反馈给相关的部门领导,所有的要求必须要求相应的行动,在有的情况下,先安抚客人同时做好记录.


Attends to all guests’ queries / complaints and
channel feedback to the relevant Department Heads for appropriate actions.  All such queries and complaints must be given
immediate attention.  If necessary, to
pacify while investigate is being carried on and also it must be recorded it
the logbook. 
任职资格：


Qualification:
1.很强的中文、俄文交流沟通能力。
Excellent communication skills in Chinese, Russian.
2.处理客人问题的能力。
Handle guest incident skills 
3.熟练的计算机能力并熟悉办公软件系统。
Excellent computer skills Microsoft office and related system.
4.1年以上国际酒店工作经验。 
Minimum of 1years’ experience。

海南富力海洋欢乐世界度假区凯悦酒店，坐落于北纬 18 度的海南陵水黎族自治县黎安港畔，酒店由新加坡著名设计公司 Silver Fox Studios 执掌设计，将热带海洋风情和凯悦现代设计理念相互融合，贯穿于酒店设计细节。酒店拥有 1000 间客房，面积由 40 平米到 120 平米不等，所有客房均配备胶囊咖啡机，全方位景观阳台，可尽览海洋公园或海岛景观。酒店拥有 1 个健身中心和 3 个室外泳池，可让宾客悦享健身焕活体验。酒店拥有 1 间餐厅，2 间酒吧，1 个宴会厅和 2 个会议室。咖啡厅汇聚东西经典美食和海南陵水特色美食，由亚洲美食和意大利美食组成，提供国际风味自助餐以及全天候零点菜单，山珍海馔，悦动味蕾；在大堂酒吧和池畔吧，一览南海风情之余，尽享休闲小吃、经典鸡尾酒及烈酒；宴会厅和会议室，是举行私人派对、高端会议的理想选择