1.礼貌有效地处理通过各种途径收到的预订,如,电话,传真,邮件,英特网。在电话铃声3声内起电话,并按照万豪3步销售标准来完成。在收到传真/信件/邮件等预订要求,根据酒店当日报价,在24小时之内完成所有预订。根据预订部排班准时上下班保持保证预订部的高质量服务理念,了解并理解出色的为所有客人服务,无论是内部和外部的客人。
2.完全了解酒店的系统,包括MARSHA, Oscar 和Opera
3.能够很好地处理误差登记和Marsha Q
4.了解酒店及客房的布局。熟悉本酒店附近所有的万豪集团酒店地理位置,以便可以随时交叉销售
上海康桥万豪酒店邻近上海张江高科技园区和上海迪士尼®度假区附近,可谓是休闲工作两相宜。酒店是周康地区首家万豪酒店,设有符合人体工学的办公区、无线网络和餐厅,宾客可在餐厅享用会议早餐或商务晚餐,酒店还拥有约1,100平米的活动空间,可供举行大型宴会和董事会议等活动,因此备受商务旅客青睐。行程自由的客人可前往以自助餐为特色的贡厨餐厅悠闲享用美食,在健身中心保持强健体魄,于万豪中餐厅以传统粤菜招待亲朋好友、意大利餐厅享用传统意大利美食,在酒店的儿童俱乐部享受午后亲子时刻。或者,可探访附近的上海迪士尼主题乐园、邵家楼水乡古镇、周浦花海或佛罗伦萨小镇购物中心。With a location near Shanghai Zhangjiang Hi-Tech Park and Shanghai Disney Resort, the Shanghai Marriott Hotel Kangqiao offers the perfect mix of work and play. The hotel, the only Marriott in the ZhouKang area, appeals to business travelers with accommodations that include an ergonomic work station and Wi-Fi, restaurants that allow for breakfast meetings and client dinners and 1,100 square meters of event space that can host large banquets and board meetings alike. Guest on their own schedule can spend a leisurely meal at Goji Kitchen&Bar, featuring a sumptuous buffet; take a wellness break in the fitness center; host friends for a traditional Cantonese meal at Man Ho, enjoy traditional Italian meal at D.O.C.G restaurant; or enjoy a family-friendly afternoon in the hotel’s kids club. Nearby, explore Shanghai Disney® Theme Park, the ancient water town of Zhao Jia Lou, the ZhouPu Flower Sea or the Florentia Village shopping center.