岗位职责
1检查房态并记录
2、将“请勿打扰”房间汇报给楼层主管
3、清理打扫房间这主要包括、吸尘、擦拭家具、清理垃圾、做床、清理面盆浴缸马桶毛巾镜子和地面、抹尘等
4、为房间补足酒水与日用消耗品
5、清洁并整理客房洗手间里的客用物品
6、为客人悬挂衣服和清理客人随带的小物品
7、更换我们可以触及的电灯泡
7、清理已退的房间
8、将送餐桌或托盘从房间内撤出
9、汇报房间内是否有损坏物品
10、报告房间内需要维修的问题
11、汇报有可疑行为的客人
·12、汇报房间遗失物品
13、汇报是否有客人私占的酒店公有物品
14、上交给楼层主管拾到物品
15、为客房做清理后的最后检查
16、填写客房服务员每日报表
17、清理楼层走道服务区域和楼梯
18、清理窗户内部
19、检查住客房客人的洗衣并通知洗衣房
20、为客人收洗衣并送至洗衣房
21、帮助洗衣部人员开客房门送洗衣
22、当客人刚入住时为客人准备欢迎茶水
23、提供擦鞋服务
·24、根据客人类型准备鲜花等级
25、发现并去除地毯上的污渍
26、根据客人要求移动及重新排放家具挪动摆放床垫等
27、人工或用机器为地面打蜡抛光
·28、清理冲洗楼梯及楼梯口
29、依据客人具体要求放置婴儿床加床板变压器吹风机等
30、参加各种会议
31、参加不同的培训
32、检查并记录酒水消耗量补入新的酒水
33、整理员工车中有污损的布草
34、将员工车中的垃圾清除
35、完成楼层主管交给的额外任务
36、填写房间状态表
37、提供开夜床服务这主要包括、清理客房内的垃圾、更换已用过的杯子、将床单打开、关上窗帘、打开台灯、检查浴室的清洁、放好用过的毛
岗位要求
1、身体健康,而且适应长时间工作
2、能够承受工作压力
3、视力好
4、会说基本英语口语
酒店概览Dhawa Xi`an Chanba hotel is located in the core of Chanba ecological area, close to the entrance of expressway, and is the intersection of East-West tourism routes in Xi'an. The hotel is only 2 kilometers away from Xi'an International Conference and Exhibition Center, and the Huaxia cultural tourism resort is within walking distance. It is within 40 minutes' drive from Xi'an Xianyang International Airport, Xi'an High-speed Railway North Station and the Terra Cotta Warrior.The natural environment surrounding the hotel is graceful, like an urban oasis in Xi`an. The guest room, tailored by the design team of Banyan Tree Group, takes the cultural of "Chanba willow" and the Silk Road as the design inspiration, carefully insert into Dhawa brand fashionable, comfort, convenience concept. Open a free and relax discovery journey.西安浐灞悦苑酒店位于浐灞生态区的核心位置,临近高速公路入口,是西安东西旅游线路的交汇点。酒店距西安会议会展中心仅2公里,步行可达华夏文旅度假区。距西安咸阳国际机场、西安高铁北客站、秦始皇兵马俑,40分钟车程可达。酒店自然环境优美,仿若置身于城市之畔的绿洲。由悦榕集团设计团队量身打造的客房,撷取“灞柳风雪”的文化内涵和丝绸之路为设计灵感,精雕细琢植入悦苑品牌时尚、舒适、便捷的品牌理念,为宾客们开启一段自在、随你的探索之旅。 客房介绍The hotel has 306 warm and cozy rooms and suites, including 132 king bed rooms, 160 twin bed rooms and 14 suites with 77m2. The north side rooms enjoy the amazing night views of the Bahe river from the French window. Guests can self-check in and self-check out in the lobby without waiting for a long time. All guest rooms are equipped with walk-in shower room, high-speed WiFi and yoga mat. The fashionable space creates a warm, cheerful and efficient accommodation experience. The well-equipped fitness center wakes up guests to relax and refreshes their physical and mental vitality during business trips.酒店拥有306间温馨舒适的客房和套房,其中大床房132间,双床房160间,77平米的套房14间。酒店北侧的房间均可从落地窗中欣赏灞河网红桥的绝美夜景。宾客可在大堂自助办理入住和退房手续,无需长时间等待。所有客房均配备步入式的淋浴房、高速WIFI、瑜伽垫,时尚的空间营造温馨、愉悦、高效的入住体验。设施齐备的健身中心亦可令宾客在商务旅途中,放松休憩,唤醒身心活力。 餐饮介绍In the ancient city of Xi'an, which is known as the "capital of gastronomy", the Food & Beverage of the hotel go local. The hotel has a restaurant named “Nook” that can accommodate 180 seats, including a balcony bar, two Chinese private rooms and a fashionable lobby bar, which are designed to provide business guests and surrounding communities with a unique catering experience. Nook, selects delicious snacks in the streets and lanes of Xi`an, and creates a unique breakfast so that business guests can enjoy Xi'an's flavor cuisine without leaving hotel.The balcony bar located in Nook, selects fine craft beer and local snacks, holds irregular music parties, talk shows and outdoor movie activities, enjoys the charming night scenery of Chanba ecological area, and creates a fashionable gathering place for guests.The lobby bar integrates the historical charm of Xi'an, with special coffee, desserts, cocktails, and irregular cultural activities to open an immersive exploration journey for guests.在素有“美食之都”的古城西安,酒店的餐饮极具本地特色。酒店拥有一个可容纳180人就餐的心窝餐厅,其中包括一个露台吧、两个中餐厅包间和一个时尚的大堂吧,旨在为商务客人和周边社区提供特色的餐饮体验。心窝餐厅深耕本地,精选街头巷尾的美食小吃,打造具有烟火气息的特色早餐,令商务客人可以足不出户即可乐享西安的风味美食。位于心窝餐厅内的露台吧,甄选精酿啤酒和本地小食,不定期举行的音乐派对、脱口秀和露天电影活动,恣享浐灞生态区的魅力夜景,为宾客们打造时尚的汇聚之所。大堂吧与西安历史古韵相结合,以特色咖啡、甜品和特调鸡尾酒,及不定期的特色文化活动为宾客们开启一段沉浸式的探索之旅。 会议与宴会The hotel has more than 700 m2 of meeting and activity space, including a pillarless ballroom about 580 m2 with 8 meters high, a flexible function room about 200 m2. The pillarless ballroom has a spacious and bright foyer space of about 200 m2. All meeting spaces can be flexibly combined, all equipped with professional audio-visual equipment, high-definition LED screen, high-speed WiFi. The meeting space is separated from the lobby, and guests can directly take the staircase to enter the ballroom foyer, which is suitable for taking various meetings, conferences, events or incentive tour.酒店拥有700余平方米会议及活动空间,包括一个约580平米、挑高8米的无立柱宴会厅,一个约200平米的多功能厅。无立柱宴会厅拥有约200平米宽敞明亮的宴会前厅。所有会议空间可灵活组合,皆配备专业高品质的影音设备、高清LED、高速Wifi。会议空间与大堂分隔,宾客可直接从大堂乘坐扶梯进入宴会前厅,适合承接各种规模的商务奖励旅游会议。