Job Description 岗位职责:
1. Oversees and directs all aspects of overall Housekeeping operations which includes guest rooms, public areas, Laundry, Health Club and other specified back-of-the house areas.
监管和指导客房部的全部工作,包括在客房、公共区域、洗衣房、健身房和其它指定的后区工作。
2. Monitors Housekeeping personnel to ensure all guests and internal customers receive prompt and courteous service.
监督客房部人员,以确保向所有客人和内部客户提供及时和礼貌的服务。
3. Oversees laundry operations.
监管洗衣房的营运。
4. Oversees Health Club operations.
监管健身中心的营运。
5. Inspects guestroom and public areas on a regular basis to ensure that the furnishings, facilities, and equipment are clean and in good repair.
定期对客房和公共区域进行视察,以确保家具、设施和设备等得到良好的清洁和修缮。
6. Manages spring cleaning schedules.
管理大清扫日程安排。
7. Makes recommendations to the General Manager or designate regarding the upkeep of furnishings, facilities, and equipment, ensuring they are clean and in good repair.
就家具、设施和设备的保养向总经理或其代理人提出建议,确保所有家具、设施和设备均得到良好清洁和修缮。
8. Informs other departments of Housekeeping matters that concern them, particularly the Laundry Department, the Engineering Department, the Front Office, and the Food and Beverage department. Maintains open channels of communication with other Department Heads and the General Manager or the General Manager’s designate.
向其它部门通报客房部与其有关的事项,特别是洗衣部、工程部、前厅部和餐饮部。与其它部门负责人、总经理或其代理人保持良好的交流渠道。
9. Establishes and maintains effective human relations and works with human resources to ensure that team members performance is effectively managed.
建立并保持良好的人际关系,与人力资源部门一起对团队成员的工作表现进行有效管理。
10. Conducts regular department meetings.
定期召开部门会议。
11. Identifies and ensures highest possible standard of cleanliness, maintenance, guest room supplies and amenities at a realistic costs.
在合理的成本范围内,确认并保证清洁工作、保养工作、客房物品供应和酒店用品的最高标准。
12. Supervises outside contractors to ensure contractual compliance.
对外来承包商进行监督,以确保合同严格执行。
13. Implements and controls Housekeeping procedures that provide for the health and safety of personnel and guests, such as lost and found service, key control, security and emergency procedures and environmental procedures.
执行并管理客房部关于工作人员及客人健康和安全的规定,如失物招领、钥匙管理、安全和紧急情况以及环境保护的工作程序。
Position Requirement 岗位要求:
1. Bachelor’s degree or Diploma in Hotel Administration, Hotel Management or equivalent.
具有酒店行政、酒店管理或相关的学士学位或毕业证书。
2. 8 years Housekeeping / Laundry experience preferably in a hotel of similar size and complexity and including supervisory experience.
最好拥有在相似规模酒店10年客房部或洗衣房相关的工作经验,包括主管的经验。
3. Type and level of experience required may vary slightly based on size and complexity of operation.
工作经验的要求可能因运营规模和复杂性而略有不同。
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