招聘宾客服务经理_1 Hotel Haitang Bay Sanya 三亚海棠湾阳光壹酒店招聘信息-最佳东方

Job Summary:

To arrange daily work, receive and handle guests complain, relations and requests. Ensure the quality of service. Ensure all Standards and Procedures of the Front Desk are followed

Duties & Responsibilities:

1. Review arrival information on a daily basis; RW, Regular guests, Groups, special requests etc.

2. Maintain good working relations with all departments

3. Familiar with Front Office Standards and Procedures

4. Assist in handling claimed reservations and turn-away according to 1 hotel ’s policies and procedures

5. Report to management on deficiencies and irregularities noted in the operation

6. Maintain a thorough knowledge of the room rates, discounts, packages, hotel facilities, special events, etc.

7. Ensure that guest complaints are properly logged and acted upon by trying to avoid any guest leaving the hotel dissatisfied. Solicits assistance from Management if needed

8. Maintain good knowledge of all corporate programs

9. Assist in resolving accounting matters, disputes, missing back-ups etc.

10. Be familiar with Service standards and is guided in daily work by these. Monitors Team member performance continuously in this respect

11. Assist in departmental training and assessments

12. Be alive to new ideas and systems which could benefit the department and hotel

13. Represent Management in all guest related issues in the best possible way

14. Handle guest requests and takes personal responsibility to ensure request is met by following up with relevant departments

15. Log all incidents of importance and guest comments in shift logbook for Management

16. Meet RWs, Regular guests and long staying guests upon arrival and ensures their allocated accommodation is satisfactory, using guest name when greeting.

17. To abide by the Service Standard.

18. Responds immediately on medical requests and emergencies

19. Assist in investigating and resolving written guest complaints

20. Maintain effective guest relations, builds rapport and offer personalized service and assistance

21. Assist Reception when required, help guest check in, check out, etc.

22. Daily inspection, make sure all sections in FO work properly.

23. Be responsible for night duties, carry out hotel night audit according procedure

24. Be knowledgeable of the hotel’s emergency procedures in regard to fire, bomb threat, evacuation, etc. as part of the Emergency Response Team

25. Assist other departments in resolving problems when Department head concerned is not available

26. Supervise work operations of the department

27. Resolve disputes

28. Discipline Team member when necessary

29. Assist with the preparation of Team member rosters

30. Assist with Team member training and development

31. Provide ongoing advice and support to Team member under your supervision

32. Supervise Team member performance

33. Deliver high quality service to guests

34. Ensure guest needs and reasonable requests are met

35. Seek opportunities to continually improve guest service

36. Take appropriate action to resolve guest complaints

37. Sell the hotel’s products and services using up-selling and suggestive selling techniques

38. Promote the hotel products and services

39. Maintain a high level of product and service knowledge in order to explain and sell services and facilities to guests

40. Adhere to the hotel’s emergency policies and procedures

41. Be familiar with property safety, current first aid and fire emergency procedures

42. Log security incidents and accidents in accordance with hotel requirements

43. Ensure a high level of cleaning is maintained in work area

44. Ensure all reporting and servicing deadlines are met on a timely basis

45. Abide by Service Standard.

46. Abide by the Hotel’s Policies and Procedures, Code of Business Conduct and the hotel’s Team Member Handbook.

47. Carry out other tasks as directed by your supervisors

Keep hotel information confidential.

Job Knowledge / Skill:

1. Good knowledge and very familiar with all front office area operation

2. Good English language skill

3. Good supervisory skill

4. Good communication skill

5. Be good at organize and problem solving

6. Good finance knowledge

7. Professional

SH Hotels & ResortsNature-inspired lifestyle brand 1 Hotels is part of SH Hotels & Resorts, an affiliate of global private investment firm Starwood Capital Group. In addition to 1 Hotels, the US-based SH Hotels & Resorts also operates luxury brand Baccarat Hotels & Residences and the millennial-focused Treehouse Hotels. 以自然为灵感的生活方式品牌壹酒店 1 Hotels 属SH Hotels ＆ Resorts旗下品牌。这家总部位于美国的酒店品牌管理公司附属全球私人投资公司喜达屋资本集团，除壹酒店 1 Hotels 外，同时拥有奢华品牌Baccarat Hotels & Resorts和致力可持续发展的Treehouse Hotels。About 1 Hotel Haitang Bay, SanyaAs the brand’s first property in Asia, 1 Hotel Haitang Bay, Sanya joins the fast-growing portfolio of award-winning properties in South Beach in Miami, Central Park and Brooklyn Bridge in New York, Los Angeles, San Francisco, Toronto, Nashville, Hanalei Bay and London Mayfair.304 spacious guestrooms, suites and villas feature a sophisticated, contemporary style created with unpolished and locally-sourced stones and woods, resulting in rich and diverse texture in harmonious color palette. Weddings mark new beginnings. 1 Hotel Haitang Bay, Sanya offers the perfect setting to celebrate the start of a life with the one you love.At 1 Hotels, we believe that sustainable hotels are the future. 1 Hotel Haitang Bay, Sanya is proud to be recognized by Leadership in Energy and Environmental Design (LEED) rating system, the foremost program for the design, construction. Our four hotels in the US are all LEED certified at gold and silver levels.三亚海棠湾阳光壹酒店简介三亚1 Hotel海棠湾阳光壹酒店是壹酒店 1 Hotels 品牌位于亚太区的首家酒店，品牌旗下的各家酒店分别位于美国迈阿密南海滩、纽约中央公园、纽约布鲁克林大桥、洛杉矶西好莱坞、加拿大多伦多、旧金山、纳什维尔、哈纳雷湾以及英国伦敦梅菲尔。酒店拥有304间设计独特的客房、套房及复式别墅，面积自62至1,300平方米，饱览园林、池畔或海景景观。经典雅致的宴会厅、绿意盎然的草坪及炫丽的水景舞台为婚宴提供浪漫场地，让您在海天一色的自然美景下见证爱情誓言。壹酒店拥有总面积3,800平方米的五个户外泳池。以“悬浮”姿态打卡1,400 平方米、长达55米的透明亚克力天际恒温泳池。蓝天白云下纵享畅快淋漓，绿意庭院内尽享海岛休闲时光。天际恒温泳池还特设曼妙的美人鱼表演。在壹酒店1Hotels，我们坚信可持续发展将成为酒店业的未来趋势。三亚1 Hotel海棠湾阳光壹酒店获得能源与环境设计先锋（LEED）的银奖认证，该评级项目从酒店的设计、建筑以及运营各方面评估绿色建筑。此外，我们在美国其余四家酒店均获得LEED金、银奖级别认证。