招聘Chief Concierge 礼宾司_1 Hotel Haitang Bay Sanya 三亚海棠湾阳光壹酒店招聘信息-最佳东方

Job Summary:

Responsible for the ongoing efficient operation of Concierge department: Concierge Desk, Bell Service, Doorman, Transportation

Duties & Responsibilities:

1. Be responsible for Concierge and Transportation; provide Concierge Services, Bell Service, Doorman and transportation services to hotel guest in highly professional manner.

2. Provide detailed and accurate information to guests and other departments on a wide variety of services and facilities both within and outside the establishment

3. Ensure mail and messages are distributed without delay after receipt

4. Ensure luggage is correctly stored, labeled, and recorded in luggage control book

5. Ensure the driveway is kept clear of vehicles and co-ordinate valet parking when required

6. Ensure prompt and safe hotel car service

7. Oversee activity in main lobby and assist the Guest Service Agents whenever possible

8. Assist in keeping Lobby clean and tidy

9. Ensure professional and friendly airport pick up and drop off service

10. Brief Team member on all group arrivals and departures, itineraries, name of group, number of rooms and name of tour guide and current house availability

11. Take part in the preparation and planning of department goals and objectives

12. Set up systems to capture guest feedback and present to Management on a regular basis

13. Assist with the development of new products and services

14. Assess work operation and prepare plans to implement change when required

15. Observe training needs and establish proper regular training in line with 1Hotel Standards to ensure high quality service delivery.

16. Discipline Team member, when applicable

17. Recruit Team members together with Front Office Manager and Human Resources Manager

18. Prepare Team member rosters to meet business demands

19. Facilitate multiskilling

20. Maintain up-to-date Team member records

21. Manage Team member training and development using company training model.

22. Implement Team member performance appraisals

23. Carry out exit interviews

24. Provide ongoing advice and support to Team member under your supervision

25. Manage the delivery of high quality service to guests

26. Ensure guest needs and reasonable requests are met

27. Seek opportunities to continually improve guest service

28. Take appropriate action to resolve guest complaints

29. Identify RWs, regular and long staying guest and build rapport to offer personalized service and assistance

30. Sell the hotel’s products and services using up-selling and suggestive selling techniques

31. Adhere to the hotel’s security and emergency policies and procedures

32. Ensure a high level of cleaning is maintained in your work area

33. Prepare and conduct meeting and group presentations to keep Team member/ management / other parties informed of hotel operations and other relevant issues

34. Demonstrate professional attitude and behavior at all times

35. Ensure all reporting and servicing deadlines are met on a timely basis

36. Abide by the service standard

37. Abide by the Hotel’s Policies and Procedures, company Code of Business Conduct and the hotel’s Team Member Handbook

38. Carry out other tasks as directed by your supervisors

39. Use 1 Hotel words as much as it possibly can when on duty

40. Several tasks would be assigned, follow the instruction of your direct supervisor or manager

Job Knowledge / Skill:

1. Good knowledge and very familiar with concierge operation

2. Good knowledge of local area information, handle guest request efficiently

3. Good English language skill

4. Good supervisory skill, with emphasis on “people management”

5. Good communication skill

6. Be good at organize and problem solving

7. Effective complaint handling

Selling skills

Additional Skill required:

Positive attitude under pressure

Training & presentation skill

SH Hotels & ResortsNature-inspired lifestyle brand 1 Hotels is part of SH Hotels & Resorts, an affiliate of global private investment firm Starwood Capital Group. In addition to 1 Hotels, the US-based SH Hotels & Resorts also operates luxury brand Baccarat Hotels & Residences and the millennial-focused Treehouse Hotels. 以自然为灵感的生活方式品牌壹酒店 1 Hotels 属SH Hotels ＆ Resorts旗下品牌。这家总部位于美国的酒店品牌管理公司附属全球私人投资公司喜达屋资本集团，除壹酒店 1 Hotels 外，同时拥有奢华品牌Baccarat Hotels & Resorts和致力可持续发展的Treehouse Hotels。About 1 Hotel Haitang Bay, SanyaAs the brand’s first property in Asia, 1 Hotel Haitang Bay, Sanya joins the fast-growing portfolio of award-winning properties in South Beach in Miami, Central Park and Brooklyn Bridge in New York, Los Angeles, San Francisco, Toronto, Nashville, Hanalei Bay and London Mayfair.304 spacious guestrooms, suites and villas feature a sophisticated, contemporary style created with unpolished and locally-sourced stones and woods, resulting in rich and diverse texture in harmonious color palette. Weddings mark new beginnings. 1 Hotel Haitang Bay, Sanya offers the perfect setting to celebrate the start of a life with the one you love.At 1 Hotels, we believe that sustainable hotels are the future. 1 Hotel Haitang Bay, Sanya is proud to be recognized by Leadership in Energy and Environmental Design (LEED) rating system, the foremost program for the design, construction. Our four hotels in the US are all LEED certified at gold and silver levels.三亚海棠湾阳光壹酒店简介三亚1 Hotel海棠湾阳光壹酒店是壹酒店 1 Hotels 品牌位于亚太区的首家酒店，品牌旗下的各家酒店分别位于美国迈阿密南海滩、纽约中央公园、纽约布鲁克林大桥、洛杉矶西好莱坞、加拿大多伦多、旧金山、纳什维尔、哈纳雷湾以及英国伦敦梅菲尔。酒店拥有304间设计独特的客房、套房及复式别墅，面积自62至1,300平方米，饱览园林、池畔或海景景观。经典雅致的宴会厅、绿意盎然的草坪及炫丽的水景舞台为婚宴提供浪漫场地，让您在海天一色的自然美景下见证爱情誓言。壹酒店拥有总面积3,800平方米的五个户外泳池。以“悬浮”姿态打卡1,400 平方米、长达55米的透明亚克力天际恒温泳池。蓝天白云下纵享畅快淋漓，绿意庭院内尽享海岛休闲时光。天际恒温泳池还特设曼妙的美人鱼表演。在壹酒店1Hotels，我们坚信可持续发展将成为酒店业的未来趋势。三亚1 Hotel海棠湾阳光壹酒店获得能源与环境设计先锋（LEED）的银奖认证，该评级项目从酒店的设计、建筑以及运营各方面评估绿色建筑。此外，我们在美国其余四家酒店均获得LEED金、银奖级别认证。