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Coordinate and manage the implementation of hotel training in line with SH Group and Hotel Policy and Procedure. Develop and maintain training resources and implement systems that promote growth and development and ensure we deliver the promise to all stake holders. Assist the Director of People Operations in creating an effective and efficient operation of L&C Department.
Duties & Responsibilities:
1. Update training notice board with all information on “what is happening in and outside hotel” and training information.
2. Assist all departmental trainers if necessary with their training.
3. Organize reward and certification programs.
4. Keep records of each individual team member on every training he/she attended of the hotel.
5. Create competitions or projects to sharpen skills and knowledge.
6. Organize in coordination with Director of People Operations and Department Heads’ approved cross-training.
7. Coordinate departmental cross-training.
8. Facilitate total quality management.
9. Analyze GSI for training needs and deficiency.
10. Assist in ESI organization. Facilitate on request feedback sessions. Promote and train all team members on ESI. Train Department Heads and supervisors on how to conduct feedback sessions.
11. Manage training and development.
12. Develop strategies which address hotel guidelines and Human Resources policies on training and development.
13. Develop plans to conduct needs analyses and in-house training on a regular basis.
14. Design and maintain hotel training records or legislative on a regular basis.
15. Develop tools and systems to ensure training and development programs meet the hotel’s objectives.
16. Develop methods for evaluating cost-effectiveness of training programs.
17. Ensure that training and development are integrated into business plans and budgets, and targeted goals are identified and monitored.
18. Responsible for training library.
19. Take part in the preparation and planning of department/unit/outlet goals and objectives.
20. Participate in the preparation of strategic plans.
21. Carry out other tasks as directed by your supervisors.
Job Knowledge / Skill:
1. Excellent presentation and communication skills.
2. Good skill of organization.
3. High proficiency in English.
4. Excellent written and spoken translation skills.
5. Knowledge of varied training systems.
Additional Skill required:
1. Good communication skills.
2. Good organization skills.
3. Competent in use of Word, Excel and Power point.
4. Strong sense of responsibility and self-motivation.
University graduate and above
三亚海棠湾阳光壹酒店 1 Hotel 作为全球私人投资公司喜达屋资本的子公司，SH酒店及度假公司是一家酒店品牌管理公司，旗下经营着1Hotel、Baccarat ，Treehouse和SH Collection 。利用其市场营销、设计、运营和技术专长，喜达屋资本成为全球数个最具开创性和变革性的酒店品牌背后的强大支撑。1 Hotel品牌作为第一个以自然为灵感和带有使命驱动的生活方式的酒店品牌，它诠释了亲和自然的设计、顶级舒适的可持续性建筑和无与伦比的服务。三亚海棠湾阳光壹酒店 1 Hotel 是阳光保险集团股份有限公司与喜达屋资本强强联合的又一力作，坐落于享有“国家海岸”美誉的海湾，—— 海棠湾。三亚海棠湾阳光壹酒店拥有294间设计独特的客房、套房及复式别墅，面积自62至1,300平方米，饱览园林、池畔或海景景观。酒店共设七间餐饮场所，共630平方米的会议场地及4,000平方米的草坪适合举办各式规模的活动与庆典。茂密的园林和多样化的休闲设施，为宾客们呈献丰富纷呈的闲适体验。郁葱的红树林庭院让客人享受宁谧与安静，青绿的田埂庭院是享受阳光的最佳地方，篝火营地最适宜亲友团体聚会，户外儿童活动区及儿童文化中心让小客人们乐透半天。另设排列整齐的特色凉亭、阳光充足的天空平台、田园农庄、健身中心和来自英国的Bamford水疗中心。休闲设施的另一亮点是总面积达3,500平的五个户外泳池为宾客们呈献丰富纷呈的闲适体验。三亚海棠湾阳光壹酒店位于风光旖旎的海棠湾，地理位置优越，距离三亚凤凰国际机场仅40分钟车程，更毗邻301医院、三亚免税城、梦幻海洋不夜城、水世界等热门旅游地标。