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The Spa Manager is responsible for, but not limited to, the overall spa Team member and functions. In addition the direct functionality of the Spa Manager is to maintain all training aspects of the Spa treatments to ensure to line with SH standards.
➢ Training
1. Weekly planning meeting
2. Bi-weekly planning meeting to schedule when legendary trainers will train
3. All product treatment, schedule and unplanned treatment training, as well as refresher training
4. Review that SOP’s have been taught and ensure that standards have been met.
5. Regularly done to review treatments and SOPs
6. Education of hotel colleagues about the Spa. To cover in particular philosophy
7. Service Detail Training
➢ Spa Operations
1. Guest complaints, Therapist needs, Telephone calls, Reception desk
2. Complete Spa tour to review standards, procedures and operational status3. Review Trolley, closets upkeep and equipment
4. Will be responsible for timely documentation and the discipline of the Team member members in accordance with progressive discipline procedures outline in Human Resource Policy & Procedure Guide
5. Reading through the many essentials emails that deal regarding Spa, meetings, groups, and RW’s
6. Also, replying to guest, vendor, sales and colleagues emails
7. Professional inventory and training hours
8. Frequent checks of equipment and facilities to ensure safety and prevent loss of equipment due to negligence of wear and tear
➢ Departmental Meetings
1. On occasion, it will be necessary to prepare a presentation for the monthly meeting for all spa colleagues
2. Attend weekly planning meeting with all spa management
3. To ensure the smooth daily operational flow and discuss any issues
4. It is necessary to develop a one-hour therapist meeting per month. This meeting will address policies, procedures, scheduling and any concerns the team members have in regards to the Spa Operation. A written agenda must be prepared.5. The Spa assistant Manager will ensure written minutes are prepared and distributed to all spa Team member and Human Resources
➢ Interviews
1. Interview and trade test for all prospective therapists for the spa
2. During Hotel Orientation, new Spa colleagues must be presented by the Spa Assistant Manager with a schedule for their Spa Induction. Uniforms should also be issued during this time
➢ Customer Relations
1. Handling guest complaints in regards to treatments and therapists
2. Coordinating Lifestyle Guest Consultation with guests where unusual medical circumstances could interfere with Spa treatments chosen
➢ Inventory
1. Stock check – monthly for all professional stock
2. Purchasing – monthly for all professional related purchase
3. End of the month inventory – stock count of all professional products and all other products used and sold in the spa
4. Bo-annual towel inventory to determine when new towels will be necessary to purchase (3 months lead time must be allowed for delivery)
SH Hotels & ResortsNature-inspired lifestyle brand 1 Hotels is part of SH Hotels & Resorts, an affiliate of global private investment firm Starwood Capital Group. In addition to 1 Hotels, the US-based SH Hotels & Resorts also operates luxury brand Baccarat Hotels & Residences and the millennial-focused Treehouse Hotels. 以自然为灵感的生活方式品牌壹酒店 1 Hotels 属SH Hotels & Resorts旗下品牌。这家总部位于美国的酒店品牌管理公司附属全球私人投资公司喜达屋资本集团,除壹酒店 1 Hotels 外,同时拥有奢华品牌Baccarat Hotels & Resorts和致力可持续发展的Treehouse Hotels。About 1 Hotel Haitang Bay, SanyaAs the brand’s first property in Asia, 1 Hotel Haitang Bay, Sanya joins the fast-growing portfolio of award-winning properties in South Beach in Miami, Central Park and Brooklyn Bridge in New York, Los Angeles, San Francisco, Toronto, Nashville, Hanalei Bay and London Mayfair.304 spacious guestrooms, suites and villas feature a sophisticated, contemporary style created with unpolished and locally-sourced stones and woods, resulting in rich and diverse texture in harmonious color palette. Weddings mark new beginnings. 1 Hotel Haitang Bay, Sanya offers the perfect setting to celebrate the start of a life with the one you love.At 1 Hotels, we believe that sustainable hotels are the future. 1 Hotel Haitang Bay, Sanya is proud to be recognized by Leadership in Energy and Environmental Design (LEED) rating system, the foremost program for the design, construction. Our four hotels in the US are all LEED certified at gold and silver levels.三亚海棠湾阳光壹酒店 简介三亚1 Hotel海棠湾阳光壹酒店是壹酒店 1 Hotels 品牌位于亚太区的首家酒店,品牌旗下的各家酒店分别位于美国迈阿密南海滩、纽约中央公园、纽约布鲁克林大桥、洛杉矶西好莱坞、加拿大多伦多、旧金山、纳什维尔、哈纳雷湾以及英国伦敦梅菲尔。 酒店拥有304间设计独特的客房、套房及复式别墅,面积自62至1,300平方米,饱览园林、池畔或海景景观。经典雅致的宴会厅、绿意盎然的草坪及炫丽的水景舞台为婚宴提供浪漫场地,让您在海天一色的自然美景下见证爱情誓言。壹酒店拥有总面积3,800平方米的五个户外泳池。以“悬浮”姿态打卡1,400 平方米、长达55米的透明亚克力天际恒温泳池。蓝天白云下纵享畅快淋漓,绿意庭院内尽享海岛休闲时光。天际恒温泳池还特设曼妙的美人鱼表演。在壹酒店1Hotels,我们坚信可持续发展将成为酒店业的未来趋势。三亚1 Hotel海棠湾阳光壹酒店获得能源与环境设计先锋(LEED)的银奖认证,该评级项目从酒店的设计、建筑以及运营各方面评估绿色建筑。此外,我们在美国其余四家酒店均获得LEED金、银奖级别认证。